
Consultant Service Support
20 hours ago
Reports To: SOC Team Lead / Head of Cybersecurity Services
Job Overview We are seeking a versatile and customer-centric MSSP Onboarding & Enablement Consultant to lead onboarding efforts across both Security Operations (SOC) and Managed IT Services (MSS).
This role is pivotal in ensuring seamless integration of Microsoft 365, Azure, Microsoft Sentinel, Defender XDR, and related services into MSSP customer environments.
Strong consulting skills
Microsoft Sentinel, Defender for Endpoint, Defender for Identity, Defender for Office 365
Microsoft 365 (Exchange, SharePoint, Teams, Intune), Azure (VMs, Entra ID, networking)
Conduct onboarding workshops and walkthroughs for SOC and MSS services.
Act as a trusted advisor during onboarding and early operations to ensure customer readiness and satisfaction.
Log source integration (firewalls, endpoints, cloud services)
Device registration and policy enforcement (Intune, Entra ID)
Microsoft 365 user onboarding and support procedures
Automate onboarding tasks using PowerShell, KQL, Microsoft Graph API, and Logic Apps.
Collaborate with JIRA Service Management consultants to align ticketing workflows with onboarding milestones.
Support automation of device onboarding, RBAC configuration, and alert enrichment.
Align onboarding deliverables with contractual SLAs and OLAs.
Support audit readiness through documentation and process standardization.
IT Support Engineers & Team Leads for Microsoft 365/Azure onboarding
Service Delivery Managers for customer engagement and SLA alignment
Bachelor’s degree in Cybersecurity, Information Systems, or related field
Microsoft Certified: Security Operations Analyst Associate
Microsoft Certified: ITIL Foundation
Strong hands-on experience with:
Microsoft Sentinel, Defender EDR/XDR, KQL
Microsoft 365 (Intune, Exchange, Teams, SharePoint), Azure (VMs, Entra ID)
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