Mantras2Success.com | Assistant Manager- customer service | mumbai
1 month ago
Salary: Upto 9.5 LPA
Industry: B2B e-commerce
Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / Assamese
Benefits:
5 Days Working
Medical Insurance
Job Description:-
Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and chat.
Document all interactions with customers accurately and thoroughly in the CRM system.
Investigate and resolve customer issues within a defined SLA, ensuring high levels of customer satisfaction.
Escalate complex issues to the appropriate teams for further investigation and resolution. • Proactively identify opportunities to improve the customer experience and suggest actionable solutions.
Stay updated on product features, promotions, and company policies to provide accurate information to customers.
Follow up with customers to ensure that their issues have been resolved to their satisfaction, followed by CSAT scoring
Qualifications and required skillsets:
Bachelor's degree in business or relevant work experience
Proven experience in customer service or a related field (Minimum 4 years)
Excellent verbal and written communication skills.
Proficiency in using CRM software (preferably Salesforce) and other customer support tools.
Strong articulation and conflict management skills
Willingness to work rotating shifts and on a roster
Proactive approach with a positive attitude and flexibility to embrace change
Exercise good judgment and independent decision-making skills
Knowledge of industry-specific regulations and compliance standards.
Familiarity with telephone etiquette and call center procedures.
Ability to do stakeholder management and maintain good interpersonal relations with high on team spirit
Ability to speak multiple languages is a plus
Client profile:
The company is a world-renowned $13 billion conglomerate with a presence across various sectors: Steel, Energy, Minerals, Port and infrastructure, Cement, Ventures and paints across India, the US, South America & and Africa.
Leveraging their extensive distribution network & and supply chain mgmt. exp, they bring to India their B2B e-commerce platform.
This is a growth-oriented tech company that is building the most preferred one-stop, omni-channel & and integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & and turn-key construction contractors.
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mumbai, India Mantras2Success.com Full timeExperience: 3+ yearsSalary: Upto 9.5 LPAIndustry: B2B e-commerce Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / AssameseBenefits:5 Days WorkingMedical InsuranceJob Description:-Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and...
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mumbai, India Mantras2Success.com Full timeExperience: 3+ years Salary: Upto 9.5 LPA Industry: B2B e-commerce Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / Assamese Benefits: 5 Days Working Medical Insurance Job Description:- Handle customer inquiries, complaints, and feedback through various channels such as...
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Assistant manager- customer service
1 month ago
Mumbai, India Mantras2Success.com Full timeExperience: 3+ yearsSalary: Upto 9.5 LPAIndustry: B2 B e-commerceLanguages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / AssameseBenefits:5 Days WorkingMedical InsuranceJob Description:-Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and...
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Assistant Manager- customer service
1 month ago
Mumbai, India Mantras2Success.com Full timeExperience: 3+ yearsSalary: Upto 9.5 LPAIndustry: B2B e-commerceLanguages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / AssameseBenefits:5 Days WorkingMedical InsuranceJob Description:-Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and...
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Assistant Manager- customer service
1 month ago
Mumbai, India Mantras2Success.com Full timeExperience: 3+ years Salary: Upto 9.5 LPA Industry: B2B e-commerce Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / Assamese Benefits: 5 Days Working Medical Insurance Job Description:- Handle customer inquiries, complaints, and feedback through various...
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Assistant Manager- customer service
1 month ago
Mumbai, India Mantras2Success.com Full timeExperience: 3+ years Salary: Upto 9.5 LPA Industry: B2B e-commerce Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / Assamese Benefits: 5 Days Working Medical Insurance Job Description:- Handle customer inquiries, complaints, and feedback through various channels such as...
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Assistant Manager- customer service
1 month ago
Mumbai, India Mantras2Success.com Full timeExperience: 3+ yearsSalary: Upto 9.5 LPAIndustry: B2B e-commerce Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / AssameseBenefits:5 Days WorkingMedical InsuranceJob Description:-Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and...
-
Assistant Manager- customer service
1 month ago
Mumbai, India Mantras2Success.com Full timeExperience: 3+ yearsSalary: Upto 9.5 LPAIndustry: B2B e-commerce Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / AssameseBenefits:5 Days WorkingMedical InsuranceJob Description:-Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and...
-
Assistant Manager- customer service
1 month ago
Mumbai, India Mantras2Success.com Full timeExperience: 3+ years Salary: Upto 9.5 LPA Industry: B2B e-commerce Languages: English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Hindi / Assamese Benefits: 5 Days Working Medical Insurance Job Description:- Handle customer inquiries, complaints, and feedback through various...
