Receptionist

6 days ago


Chennai, India Nexus Lighting Full time

Company DescriptionNexus Lighting, established in 2014 in Chennai, is a leading LED lighting company and integrated lighting solution provider. Known for our innovation and high-quality products, we offer a wide range of LED luminaires at cost-effective prices.Our team of passionate technical staff and designers, supported by advanced technology, has earned us an excellent reputation among architects and designers. With a commitment to improving quality of life through lighting, Nexus continues to expand its presence in the market.Role & ResponsibilityReceptionist & Experience Centre Coordinator1. Front Office & Client Handling- Warmly welcome and attend to walk-in clients, architects, interior designers, and HNI customers.- Maintain professional communication and hospitality standards to ensure every visitor feels valued.- Manage visitor appointments, maintain the front desk logbook, and guide clients to the right person/zone in the centre.- Answer incoming calls, WhatsApp, and emails promptly and direct them to respective departments.- Handle client inquiries about products, services, or appointments.2. Client Experience & Relationship Support- Assist the sales/design team by offering refreshments, brochures, or guiding clients through the showroom experience zones.- Note down client feedback and share it with management.- Ensure smooth flow of meetings/demonstrations for architects, designers, and project clients.- Support in hosting showroom events, seminars, and workshops.3. Facility & Team Coordination- Supervise housekeeping and security staff, assign duties, and ensure cleanliness & security standards are maintained.- Monitor upkeep of lighting displays, sample zones, reception area, pantry, washrooms, and meeting rooms.- Report any facility maintenance issues (lighting faults, furniture, air-conditioning, etc.) to the admin/management.- Maintain inventory of office supplies, refreshments, brochures, and stationery.4. Administration & Operations- Maintain attendance of housekeeping and security staff, ensuring discipline and punctuality.- Keep a record of client visits and share daily/weekly reports with management.- Support the sales team with basic administrative work (e.g., printing quotations, scheduling follow-ups).- Coordinate courier services, mail handling, and external vendor visits.5. Additional Value-Adding Roles (Optional but useful for growth)- Assist in social media coordination by capturing client visit moments/events for marketing.- Handle basic CRM entry (logging client details, follow-ups, and inquiries into software/Excel).- Help in event planning (product launches, client evenings, Saturday activities).- Serve as a bridge between management and support staff, ensuring smooth communication.Qualifications- Proficiency in Receptionist Duties and Clerical Skills- Excellent Customer Service skills- Ability to work independently and in a team environment- Basic computer skills and proficiency in MS Office- Strong communication & hospitality skills- Ability to multitask and handle HNI clients with patience & professionalism• Leadership skills to guide housekeeping/security staff


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