Lead Business Analyst

5 days ago

Bangalore, India Delta Air Lines Full time
About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

Work cross functionally within IT and the business to understand end to end Ticketing processes that include but not limited to Internal and external ticketing processes, Change, Cancel, Refund, Credit card and settlement processes.
Gather, develop, coordinate, and maintain business requirements for various projects and/or systems from initial phase to final implementation, assuring requirements meet standards; troubleshoot issues, coordinate timelines, maintain and communicate project status reports and tracking
Interact closely with internal/external customers to understand business processes, customer requirements, project schedules, and level of satisfaction
Research, analyze, and resolve ad-hoc customer problems and questions in a positive, timely and professional manner
Effectively communicate status on activities and issues to customers and manager on a regular basis both verbally and in writing
Maintain documentation of Meeting minutes, Design discussions, Planning notes, Dev status, test results, processes, known issues, etc. 6-10 years of IT and/or business or any equivalent combination of experience, education, and/or training
~3-5 years’ experience working on TPF applications in an airline domain.
~ Prior experience working with ticketing and/or GDS is a plus with an understanding of architectural flows and how technologies operate/integrate.
~ Hands on experience as a Business Analyst and writing Business Requirements.
~ Candidate must have the ability to deliver quality work on time and translate planning into action as well as anticipate and address barriers
~ Strong communication, relationship management and influencing skills needed to work in partnership with internal teams
~ Research, analyze, and resolve ad-hoc customer problems and questions in positive, timely and professional manner
~Experience working with diverse teams located in various countries
Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively supporting diverse clients.
Knowledge of the Agile development methodologies and corresponding tools (ex. Project Management experience and previous airline business experience is preferred

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