Product Manager

3 days ago

Bengaluru, Karnataka, India Black Box Full time
As a Product Manager specializing in the Workplace pillar within the Modern Workplace practice, you will lead the development, growth, and management of solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations. This role requires expertise in cloud platform modernization, evergreen IT services, UCaaS modernization, agentless service desk automation, SmartOps, and IT performance analytics.

This role is ideal for a strategic leader passionate about modernizing workplace services through automation, cloud adoption, AI-driven support, and unified communications.

Product Strategy & Solution Development

Define and manage the Workplace product offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, Intelligent Analytics, and UCaaS Modernization.

Develop solution frameworks, service blueprints, and best practices that enable scalable, repeatable, and high-quality delivery.

Integrate infrastructure automation (IaC), AI-powered operations (AIOps), and advanced analytics into the Workplace offerings.

Create business cases, ROI models, and value realization frameworks to demonstrate workplace transformation impact.

Lead IT modernization discovery workshops, platform assessments, and digital workplace strategy sessions.

Build strategic alliances with cloud providers, UCaaS vendors, and AI operations platforms to strengthen solution ecosystems.

Serve as a trusted advisor to clients on workplace IT modernization strategies, cloud migrations, communication platform upgrades, and operations automation.

Guide customers through platform modernization journeys, Evergreen IT lifecycle planning, and UCaaS adoption.

Drive client outcomes focused on resiliency, operational agility, security, and end-user experience improvement.

Facilitate continuous improvement engagements using IT performance analytics and service intelligence.

Develop delivery playbooks, accelerators, and operational templates to support implementation consistency.

Maintain deep expertise across cloud platforms (AWS, Azure, GCP), UCaaS technologies (Zoom, RingCentral, Webex Calling), and workplace automation (ServiceNow, Aisera, Moveworks).

Act as a thought leader on how modern IT workplace services enhance employee experience and business agility.

10+ years of experience in IT service strategy, digital workplace transformation, or platform modernization initiatives.

~ Proven success managing IT-centric products focused on cloud migration, UCaaS, automation, and service improvement.

~ Ability to lead executive briefings, IT strategy workshops, and value realization planning sessions.

Deep knowledge of cloud platforms (AWS, Azure, GCP), UCaaS platforms (Zoom, RingCentral, Webex, Teams Voice).

Experience with ITSM and automation platforms (ServiceNow, Moveworks, Aisera).

Bachelor's degree in Technology, Business, or related field; MBA or equivalent a plus.

Certifications in AWS, Azure, ServiceNow, ITIL, or UCaaS solutions preferred.

As a Product Manager – Workplace, you will:

Collaborate with market-leading cloud, UCaaS, and AI operations providers.

Help organizations automate, secure, and evolve their digital workplace ecosystems.

Play a critical role in building a world-class Modern Workplace practice that transforms the future of work.

If you are passionate about the intersection of cloud, automation, and employee experience, this is your opportunity to lead meaningful digital transformation

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