Senior salesforce developer

1 week ago

Chennai, India Global Capability Centre Full time

Salesforce Service Cloud application is used by UPS Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels• Strong knowledge and experience with Salesforce Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)• Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On• Analytical skills and strong experience debuging and resolve issues/defects• Experience with Salesforce Governor limits• Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts• Experience with data updates / data migration using Data Loader and other Salesforce tools• Partisipate in discussions and negotiations with business representatives about requested functionality• Participate in the code reviews and ensure the code achieves appropriate test coverage• Ability to author technical solution approach and design documentation• Working experience of the Dev Ops processes: migrate changes from development to QA to production environment using Flosum• Salesforce Certification: Admin, Platform Developer 1

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