VP Business Operations

3 days ago

Bangalore, India Lighthouse Canton Full time

Role Overview The VP – Global HR Operations & Employee Experience will oversee Lighthouse Canton’s HR operations and employee lifecycle for India, while ensuring strong coordination with HR teams in Singapore, the Middle East, and future expansion markets. The role is responsible for shaping employee experience frameworks, strengthening operational governance, and driving consistency across regions. Global Employee Experience Develop and implement a unified employee experience framework across India, Singapore, the Middle East, and future expansion markets. Use employee insights across regions to refine and evolve experience‑related programs. Global HR Operations Governance Strengthen workflows, documentation quality, controls, and HR process governance across all current and future regions. Ensure operational readiness and structured HR processes as the organisation enters new markets. HR Shared Services Management Lead and develop the HRSS team, ensuring efficient and high‑quality service delivery. Collaborate closely with regional HR teams on shared workflows and escalations. Performance Management Operations Oversee execution of the annual performance cycle including goal-setting, mid-year reviews, system administration, and closure. Partner with HRBPs and business leaders to drive consistency, compliance, and communication during the PMS cycle. Support capability-building and manager enablement around performance culture. Compliance, Controls & Policy Alignment Ensure compliance with India labour regulations and support alignment of policies across regions. Support harmonisation of HR policies in collaboration with regional teams. HR Systems, Digitalisation & Analytics Strengthen HRIS adoption, workflow discipline, and data accuracy across regions. Lead automation and digital transformation initiatives to improve operational efficiency. Deliver dashboards and analytical insights that support global HR and business leadership. Partner with HR teams in Singapore, the Middle East, and future expansion markets to maintain aligned operational standards and shared best practices. Support global rollouts, system deployments, and multi‑country HR initiatives. MBA HR or equivalent postgraduate degree. ~10+ years of progressive HR experience with strong exposure to HR operations, HRSS, and employee lifecycle management. ~ Experience within financial services or other governance‑heavy industries preferred. Strong strategic and operational thinking with an ability to design scalable HR frameworks. Strong communication, analytical capability, and comfort working with HR technology.

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