Service NOW Gen AI

8 hours ago

Bengaluru, India Tata Consultancy Services Full time

Role- Service NOW Gen AIRequired Technical Skill Set - ServiceNow, ITSM, ITOMExperience Range-6 to 10 YearsLocation-Pan IndiaDesired Competencies:Must-Have:Technical Competency1. Generative AI FundamentalsUnderstanding of LLMs (Large Language Models) like GPT-4, Gemini, and Nemotron.Familiarity with prompt engineering and model tuning.Knowledge of text-to-code and text-to-flow generation using natural language inputs.2. ServiceNow Platform ExpertiseProficiency in ServiceNow modules: ITSM, HRSD, CSM, IRM.Experience with Now Assist tools:Now Assist for Creator (code generation)Now Assist for CSM/HRSD (summarization, virtual agents)Hands-on with Generative AI Controller for model orchestration.3. Programming & ScriptingStrong skills in JavaScript, XML, and Glide scripting.Ability to write and debug custom workflows and business rules.Familiarity with REST APIs and integration techniques.4. AI & ML IntegrationExperience with Predictive Intelligence for anomaly detection and ticket routing.Use of Natural Language Understanding (NLU) for chatbot and virtual agent design.Exposure to AIOps for IT operations automation.5. Cloud & Model HostingKnowledge of Azure OpenAI, Google Cloud AI, AWS Bedrock, and NVIDIA AI.Ability to use Bring Your Own LLM (BYO-LLM) connectors.Understanding of model governance via Now Assist Guardian.6. Automation & Productivity ToolsAutomating tasks like:Incident routingBug trackingWork note summarizationUsing AI Search for contextual knowledge retrieval.7. Security & ComplianceAwareness of GDPR, HIPAA, and enterprise data privacy standards.Implementing secure AI workflows with platform-level controls.Behavioral competencyEffective communication skills with both non-technical and technical audiences (verbal and written)Excellent Interpersonal skills to work with the project team members collaboratevilyParticipate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-Have -ITIL V3/V4 foundation certificationCAD, CSA, Implementation Specialist ITSM.Responsibility:Designs and develops solutions on the ITSM/ITOM modules using best practicesPartners with ServiceNow Business Analyst to understand requirements and possible solutionsTakes ownership of complex business requirements and works them to completionTakes ownership of incident queue and work on remediation to completionWorks closely with the ServiceNow functional team and external development partners to build requested itemsExperience configuring and improving core and custom applicationsExperience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rulesConfigure and maintain notifications, UI pages, UI Macros, Script includes and FormattersHas working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIsDevelops reports and dashboards using core ServiceNow functionalityLoad, manipulate and maintain data between ServiceNow and other systemsDevelops and maintain clear and concise technical and process documentation

  • Service NOW Gen AI

    32 minutes ago

    Bengaluru, India Tata Consultancy Services Full time

    Role-Service NOW Gen AIRequired Technical Skill Set -ServiceNow, ITSM, ITOMExperience Range-6 to 10 YearsLocation-Pan IndiaDesired Competencies:Must-Have:Technical Competency 1. Generative AI Fundamentals Understanding of LLMs (Large Language Models) like GPT-4, Gemini, and Nemotron. Familiarity with prompt engineering and model tuning. Knowledge of...

  • Service NOW Gen AI

    18 minutes ago

    Bengaluru, India Tata Consultancy Services Full time

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