Performance Associate

2 weeks ago

Bangalore, India Yuma Energy Full time

We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with reliable, convenient, and efficient access to energy. As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma, ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Additionally, you will play a key role in customer support, assisting customers over chat and calls whenever required. Operations Management: Oversee daily operations and execute planned strategies for City Operations. •Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff. •Field Coordination: Work closely with the field team, evaluate operations, execute Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’s on-ground presence. •Battery Quality Management: Execute projects to maximize the quality and availability of batteries in the field. •Control Room Operations: Be part of the control room team to enhance operational efficiency on the ground. •Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations. Good communication skills in English and Hindi (mandatory). •0-1 year of experience in operations management, preferably managing field staff. •Ability to adapt to the dynamic nature of on-ground operations. •Willingness to work in night shifts and a 6-day work week. Shift Details This role requires working in three rotational shifts (rotating every 15 days): Morning shift: 6:00 AM – 2:00 PM Afternoon shift: 2:00 PM – 10:00 PM Night shift: 10:00 PM – 6:00 AM (Night Shifts are WFH)

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