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Software Engineer
1 month ago
*****Permanent Remote*****
About Aviso
Aviso is the AI compass that guides sales and go-to-market teams to close more deals, accelerate growth, and find their Revenue True North. Aviso AI delivers revenue intelligence, drives informed team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and augment themselves with predictive AI.
With demonstrated results across Fortune 500 companies and industry leaders such as Dell, Splunk, Nuance, Elastic , Github, and RingCentral, Aviso works at the frontier of predictive AI to help teams close more deals and drive more revenue. Aviso AI has generated 305 billion insights, analyzed $180B in pipeline, and helped customers win $100B in deals. Companies use Aviso to drive more revenue, achieve goals faster, and win in bold, new frontiers. By using Aviso’s guided-selling tools instead of conventional CRM systems, sales teams close 20% more deals with 98%+ accuracy, and reduce spending on non-core CRM licenses by 30%.
Role Overview
The ideal candidates will be responsible for onboarding new customers on Aviso and supporting a set of live customers, while delivering a superior customer experience.
Key responsibilities include - New customer onboardings:
- Onboarding new customers on Aviso platform, with required configurations
- Collaborating with internal and external stakeholders during the onboarding journey, for discovery, solutioning, configuration/build, user acceptance testing and go-live
- Engaging closely with development/infra teams on feasibility checks, design, testing and delivery of new features built on Python/MongoDB/ PostgresDB
- Owning and delivering project deliverables like requirements / design document(s), test cases/scripts, training/enablement documents and configured systems in test / production environments
- Providing superior customer experience with effective communication and timely deliveries of high quality deliverables
Supporting live customers:
- Handling production issues as per priorities and defined SLAs
- Owning first response to issues, investigation, fixes, coordination with relevant teams for timely resolutions, validations and issue closures
- Conducting comprehensive root cause analyses (RCAs) by liaising with relevant teams and ensuring permanent fixes for recurring issues
- Documenting troubleshooting processes for new incidents and enriching support knowledge base
- Testing new product features and deploying them on live customers, in sync with product releases
- Delivering superior customer experience by providing effective post production support
Key additional expectations -
- The role will require overlapping with or working in the US time zones and/or rotational weekend shifts
- The candidate will be owning / handling multiple deployments / live customers simultaneously
- The candidate should be comfortable working with Senior executives and a mix of teams like process teams, technical teams of customers and Aviso.
The role is based in India (remote). Skills :
- Expertise in Python programming
- Strong understanding of logics and OOPS
- Understanding of application architecture built on Python / MongoDB / Postgres DB
- Moderate experience of Integration through API
- Good understanding and through with Apex classes, trigger, maps , data loader , JS and hands-on.
- Problem solving skills
- Worked on at least 10 + projects
Additional Skills: Huge plus
- Salesforce Sales cloud implementation experience
- Data migration capabilities (Data loader, Workbench, Import Wizard, Auto rabbit)
- Project Management capabilities
Qualifications
- Bachelor's or higher Degree
- Experience of ~2-4 years in Python is a must
- Exposure to CRM / SFDC Sales cloud implementations will be an added advantage.
- Strong verbal, written, and organizational skills.
Aviso is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Aviso.
How do you want to make your impact?
