Monitoring Engineer

4 days ago


Mumbai, Maharashtra, India ITC Infotech Full time

Key Responsibilities:Monitor server, network, and application health via SolarWinds, ManageEngine, and Zabbix platforms.Administer and fine-tune monitoring tools to optimize alert configurations and thresholdsRespond to system alerts and perform initial diagnosis for incidents involving system availability, resource utilization, and performanceExecute basic OS administration tasks across Windows/Linux environmentsWork with cross-functional teams to escalate critical issues and perform root cause analysisCreate and maintain dashboards, event logs, and performance reports for capacity planningDevelop automation scripts and schedules for routine checks and remediationEnsure all systems meet defined SLAs and performance benchmarksDocument monitoring procedures, escalation flows, and corrective actions takenProficiency in SolarWinds, ManageEngine OpManager, and/or Zabbix monitoring platformsSolid understanding of Windows and Linux server administration (basic config, service health, patching)Experience with SNMP, WMI, ICMP, and log file analysisKnowledge of system performance metrics, alert tuning, and event correlationScripting experience (PowerShell, Bash, Python) is a plusStrong troubleshooting skills with a proactive approach to incident resolutionExcellent collaboration and communication skills2–12 years' experience in systems monitoring or NOC roles



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