Customer Experience
4 days ago
Role – Lead - Mass Experience Location – Kolkata Key Deliverables: Service Recovery SPOC – Reduce customer pain through analyzing/ implementing process and suggesting system correction. Key Deliverables:Reduction in interactions through data analysis, gauging customer behavior recommending process enhancements. Enhancing end to end journey to reduce interactions generated from various touchpoints like call center, App, IVR non voice modes, other internal groups. Driving self care mode adoption through changes in DT scenarios and communicating self-help (App / USSD) features to frequent callers handling escalation from all touch points managing and finding ways to retain customers. Purpose of the Job - Work on improving the experience of our Prepaid Customers by driving digital penetration , structural fixes and share regular feedback on digital enhancement. Continuously work on improving the process which can be driven from circles like Network tracks for field and non-field, Circle Marketing etc. Segment-wise CLM ownership to ensure committed benefit is given to the customer on time call Listening / FGD hour to be driven at the circles at various touch points. Repeat analysis and share action plan which will be driven by circle and center .Work with cross functional teams to close on issues solutions – Marketing, Engineering, Network Airtel Centre etc. Prepaid service GTM - for example proactively servicing repeat callers, increase e-SIM penetration, vernacular verification by local Spoc – Chatbot, IVR, Thanks App, Voice Bot etc. MNP Retention Pan India Average, Agency Management End to End with ROI, VOC Process Corrections which will enable to bring down Churn- 2 in a quarter4G Handset Bundled Churn to be Deliverables (Maximum 5-6 key responsibilities)Interaction 30% repeat 25% reduction MNP Churn - 10% reduction (monthly) from the current MNP Portout Network tracks movement across categories Internal External customer communication – Vernac 2 per category structural operational solves per quarter by analyzing the cases through deep dive and d:ata backed analysis. Digital Adoption - Thanks app penetration from X to Y% Major Challenges :Managing multiple Vertical, managing expectations and handling escalations managing High volume, High dynamic environment. Close coordination with circle/partners/Network Field and Non field. Constant follow-ups to ensure timely closure of open issues Market visits and customer visits– gather insights
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Mass Retail Experience Lead
6 days ago
Kolkatta, India airtel Full timeMass Retail Experience Lead To lead and optimize the end-to-end customer experience for mass retail consumers in Prepaid and DTH services, with a strong focus on reducing customer interactions, controlling churn and MNP port-outs, improving digital adoption, ensuring effective grievance redressal, and driving timely service request closures as per defined...
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Kolkatta, India CodeCloudWeb Full timeWe have an urgent opening for a talented and experienced Frontend Developer with strong skills in Elementor , HTML , CSS3, DUDA, GHL, Illustrator at our company. We’re looking for an individual who can create modern designs based on client requirements and preferences while maintaining pixel-perfect accuracy. If you have a keen eye for design , excellent...
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Customer Service Representative
2 days ago
Kolkatta, India The HIRD Full time € 3,00,000Job Description: As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail. Location: Salt Lake City, Kolkata, West Bengal Shift: US Shift...
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Customer Service Executive
1 week ago
Kolkatta, India Career Comfort Full timeCustomer Support Executive (Night Shift) – Kolkata Location: Kolkata Experience: 0–4+ Years Salary: ₹13,000 – ₹17,000 per month Responsibilities: Provide excellent customer support through calls, emails, or chat Maintain accurate records and process information efficiently Resolve queries with professionalism and empathy Collaborate with team...
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Customer Support Specialist
6 days ago
Kolkatta, India People Prime Worldwide Full timeAbout the Company Our client is a trusted global innovator of IT and business services, operating in 50+ countries. They specialize in digital transformation, IT modernization, consulting, and managed services. With a strong focus on innovation and long-term client success, they empower organisations to confidently embrace their digital future. Position :...
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Travel Consultant
1 week ago
Kolkatta, India Cosmic Scanner Full timeCompany Description Cosmic Scanner is your trusted marketplace for group trips from top travel brands. We help you compare and book trips that match your style. In addition to offering trips from various travel brands, we also organize our own group trips. This is a full-time, on-site role located in Kolkata for a Travel Consultant. The Travel Consultant...
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Kolkatta, India Management and Computer Consultants Full timeCompetent in Word & Excel Expertise on customer support through Whatsapp, email, call etc Good to have experience on Macros & Power Point Presentation Hands on experience in different Software handling Word , Excel, VLOOKUP,PPT,Macros(Optional),Email Handling Work Experience(in Years) : 0-5 Educational Qualification : Any Graduate can apply for this position...
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Customer Support Associate
6 days ago
Kolkatta, India People Prime Worldwide Full timeAbout the Company Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future. Exp : 0 to 2 yrs...
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Customer Service Advisor
6 days ago
Kolkatta, India People Prime Worldwide Full timeAbout the Company Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future. Customer Support...
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Evening Customer Service Centre Advisor
2 days ago
Kolkatta, India The HIRD Full time € 3,00,000As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail. Shift: US Shift (Night Shift) Weekly Off: Saturday & Sunday Fixed Off Experience:...
