Senior Associate Counsellor

2 days ago

Bangalore, India PW (PhysicsWallah) Full time

Company Name: PW Medharthi (Physics Wallah)

About Company: PW Medharthi, A Division of Physics Wallah (PW) mission is to permeate through every student/professional's outlook towards jobs and change their attitude and perspective from "How Can I Do It?" to "Of Course I Can Do It". We aim to do this by providing exceptional upskilling courses at affordable rates, while being tech-forward so anyone, anywhere can access and improve their ability to be successful in life. Join a dynamic and fast-growing EdTech organization specializing in offering premium certification and degree programs from prestigious institutes like IITs and IIMs. We are passionate about empowering learners with top-notch online programs that enhance careers and open doors to new opportunities.

Job Location: Bangalore (Work from Office)

Role Overview: As a Senior Inside Sales Counselor, you will play a pivotal role in guiding potential students through their learning journey by offering customized solutions from our portfolio of certification and degree programs. You will leverage your strong counseling and sales acumen to help individuals make informed decisions that align with their career goals.

Key Responsibilities:

  • Engage with prospective students via phone calls, emails, and chat to counsel them on available online programs offered by IITs, IIMs, and other prestigious institutions.
  • Understand the student's professional background, aspirations, and challenges to provide personalized program recommendations.
  • Drive sales conversions by effectively handling objections, building rapport, and guiding students through the enrollment process.
  • Maintain a customer-centric approach to ensure a positive student experience from the first contact to enrollment.
  • Collaborate with marketing and operations teams to align sales strategies with current campaigns and program offerings.
  • Achieve and exceed weekly and monthly sales targets through disciplined follow-up and relationship management.
  • Stay updated on industry trends, new programs, and competitor offerings to provide accurate and compelling information.
  • Maintain detailed records of student interactions in CRM software, ensuring timely and accurate reporting.

Qualifications:

  • Bachelor’s degree in any discipline.
  • 2-4 years of experience in hardcore inside sales, preferably in the EdTech sector, with a proven track record of meeting and exceeding sales targets.
  • Strong counseling and consultative selling skills with the ability to influence decision-making.
  • Excellent verbal and written communication skills with a customer-focused attitude.
  • Ability to handle high volumes of inbound and outbound leads and close deals efficiently.
  • Self-motivated, result-oriented, and able to work in a fast-paced environment.
  • Familiarity with CRM tools and sales management software is a plus.

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