Senior Analyst

4 days ago

Thane, India Rezolution Full time € 4,20,000 - € 4,80,000

Position & Location Resolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, Thane A premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision. Manage high-value/complex overdue accounts through professional telephonic communication. Negotiate structured repayment solutions aligned with client policies. Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks. Document commitments, call outcomes, and resolutions in CRM systems. Act as a role model for junior tele-collection officers through consistent performance. Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati) Proficiency in digital CRM tools and call logging. 2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles. ~ Strong communication skills in both English and Hindi. ~ Compensation and Benefits Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes). Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals. Monday to Saturday – 9:30 AM to 6:30 PM (Roster-based). Rezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections. Premium Role: Transition into a senior, performance-driven role. Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture.

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