Nerige Story | Ecommerce operations Executive | india

6 days ago


india Nerige Story Full time


At Nerige Story we work closely with India's artisans digging deep into India's artisanal heritage with a goal to reimagine and present traditional clothing in a way that is completely refreshing and unique. We are a young E-commerce business and we are looking for a Ecommerce operation executivet to manage all our sales, support & operations across various platforms including brand website, social media & Whatsapp. This is an excellent opportunity to be part of a company that is on a rapid growth trajectory. The role will report directly to the co-founders.


Responsibilities

  • Respond to all incoming enquiries on Social Media and other chat based business platforms such as Whatsapp
  • Respond to all incoming voice based sales & support enquiries
  • Have a sales mindset- approach each customer conversation with the intent to close
  • Ensure all customer support and service requests are addressed in a timely manner
  • Respond via email for all customer exchange & return requests
  • Use shipping aggregrator platform to ship & dispatch orders
  • Ensure dispatch scehdules are adhered to strictly
  • Coordinate with the dispatch team to ensure smooth and time dispatch
  • Manage all escalations for exchanges/ returns
  • Upload products on the website during new collection launches


Qualifications

  • Minimum of 1-2 years relevant experience
  • Self motivated and an inclination to work independently
  • Prior experience in customer support/ chat support
  • Fluency in Microsoft Office suite ( Excel, Word, PowerPoint, etc.)
  • Bachelors Degree


Remuneration

As per Industry standards.



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