Team Leader Quality Control

2 days ago

Bangalore, India Firstsource Full time
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Underwriting Team Lead
Division : US Mortgage, BPO

Knowledge of the US Mortgage Industry with Mortgage underwriting experience
Knowledge of different types of mortgage and its functioning and ability to read various origination documents
Ability to analyze the numbers and reconcile the data if required as per requirements.
Experience with reporting and analysis
Experience working in a team-oriented, collaborative environment
Should be able to effectively use a computer and be competent with MS office applications

Supervise and lead a group associates to meet all SLA’s relative to any and all functions in the Mortgage underwriting area (Supervision of workflows and work queues).
Experience in Income calculation, 4c's and well versed about underwriting process.
Coordinate activities of the department with the manager to include work flow monitoring, process improvement, training, reporting and special projects
Coordinate with other internal support teams to ensure seamless production by the operations team
Provide resolutions to complex escalated queries and complaints from external and internal customers
Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets
Monitor and evaluate staff performance, attendance, also generate reports as necessary

Education: Any Graduate

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