Engineering Manager
3 days ago
For one of our client based in Bengaluru
About Company:
Our Client a leading Enterprise-grade SaaS-based Customer Support Automation platform that
provides businesses across industries with all-in-one customer service software. It's a cloud
CRM that’s more than just a help desk designed to meet the needs of any industry. We believe
that daily Customer operations should be made simple and efficient to meet up with all the
endless demands of customers. Our Client is the preferred choice of leading brands including
Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to
build a world- class customer support ecosystem. Our Client is headquartered in Bangalore
and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans
across 12 countries and powers 1000+ businesses globally to automate their sales and support.
Job Summary:
We’re looking for a strategic and hands-on Engineering Manager / Director of Engineering to join our agile,customer-focused team. The ideal candidate will be instrumental in leading,
mentoring, our engineering talent while delivering top-tier software solutions for customer
experience. You will be responsible for guiding and growing our engineering team, championing
best practices, and partnering closely with other departments to align our technology vision with
our business goals. As Manager / Director of Engineering, you will set the technical direction in collaboration with Software Developers and lead Scrum teams to bring innovative ideas to life, embodying our client's values at every step.
Roles & Responsibilities:
● Lead, mentor, and cultivate a high-performing, passionate team of engineers, promoting
a collaborative and innovative culture.
● Ensure alignment with product vision through excellent execution and technical leadership.
● Serve on senior leadership, collaborating across departments to drive interdisciplinary
strategies.
● Create a culture of innovation, speed, and continuous improvement, raising the bar for
our engineering standards.
● Participate in strategic planning with Product Management, and Design teams,
translating company objectives into technical solutions.
● Oversee technical engineering designs, resource allocation, and Agile-driven
implementation.
● Build and foster cross-departmental relationships that enhance alignment with company
strategy.
● Model our core values, promoting a culture of empathy, transparency, and accountability.
● Actively solve complex engineering problems while ensuring best coding practices are
followed.
● Manage KPIs, including velocity, estimation accuracy, and defect rates, to maintain
high-quality standards.
● Ensure successful project delivery within established budgets and timelines.
● Oversee onboarding and training programs for new engineering hires, guiding them
through technical courses and workshops.
● Collaborate closely with CTO on department-wide initiatives, advancing our mission.
Qualifications:
● 8+ years of experience in software engineering leadership, with a proven track record in
high-growth SaaS companies.
● 5+ years of hands-on software development experience, building enterprise SaaS
solutions in the cloud.
● Strong background in technical guidance, and engineering strategy.
● Demonstrated success in leading Agile/Scrum engineering teams for scalable software
solutions.
● Expertise in CICD workflows, release management, and production deployment
processes.
● Exceptional interpersonal and communication skills with an ability to build strong
cross-functional relationships.
● Experience with JAVA, Kafka, Mysql, web services, and front-end web development.
● Proficient in leading and scaling engineering teams within a SaaS environment.
● Ability to effectively engage in discussions with product architects, engineers, and
business stakeholders, driving meaningful technical decisions.
● Positive, collaborative approach
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