Case Collection Manager

3 days ago


Bangalore, India GameChange Solar Full time

Job Summary: The Case Collection Manager will be responsible for overseeing the end-to-end process of case entry, tracking, and resolution across the organization. This role ensures that all cases are logged accurately, processed in a timely manner, and escalated appropriately to meet service level agreements (SLAs). The Case Collection Manager will act as the central coordinator between internal teams, suppliers, and customers to ensure transparency, accountability, and continuous process improvement. Manage and oversee the case collection process from initiation to closure. Collaborate with cross-functional teams (supply chain, logistics, customer service, project management, etc.) Develop, implement, and maintain Standard Operating Procedures (SOPs) for case collection and management. Train and support team members on case entry best practices and compliance requirements. Identify process gaps and lead initiatives to improve efficiency, accuracy, and customer experience. Ensure compliance with all internal policies and external regulations related to case management. Bachelor’s degree in Business Administration, Supply Chain, Operations Management, or a related field. ~5+ years of experience in case management, operations, or supply chain/customer service leadership. ~ Strong understanding of case management systems, ERP platforms (e.g., NetSuite, SAP, Oracle), and reporting tools. ~ Experience developing SOPs and process documentation. ~ Strong analytical skills with the ability to interpret data and provide actionable insights. Strong Communication & Escalation Management



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