Principal Product Owner

About FM: FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better. Role Title: Principal Product Owner Position Summary: This role will provide leadership and innovation in building and managing key mission critical business technology products. The role will directly or indirectly lead a team of software engineers and technology professionals to drive and deliver valuable products and co-create outstanding experiences. It will be defining, prioritizing, and managing product backlogs while striving for timely delivery, representing the interest of the customer and key business partners and stakeholders to our teams, and driving our product vision. This role manages key interactions with business subject matter experts, partners with other product teams, and collaborates with business departments to solve for business needs. It also executes on the product roadmap to achieve the intended products metrics and business goals. Job Responsibilities: Product Management: Works under the guidance of a Product Owner on defining and prioritizing the product backlog while striving for timely delivery. Works closely with Subject Matter Experts (SMEs), operations and business staff teams with strong business domain knowledge and participates in all product team ceremonies. Working with the PO, incorporates stakeholder input into product roadmaps while effectively negotiating trade-offs of conflicting priorities based on the value to the business and customer. Partners across functions as needed to coordinate delivery plans, testing, training, implementation, and support. Stakeholder Management: Influences and partners with a product team (10 software engineers, technology professionals, and UX designers) to deliver valuable, quality, and timely product features and capabilities in alignment with business and technology operational excellence. Influences our customers and service teams daily by explaining the value of our product and its features. Assists with gaining commitment to implementation. Ensures delivery of scope, partners with operations users, subject matter experts, and business teams to ensure user stories are clear. Removes barriers for team members and resolves open issues/questions quickly and efficiently. Acts as the “voice of the customer” jointly with the journey product owner. Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service. Helps the PO with representing the customer and stakeholders to our teams. Participates in team demos and retrospectives to validate quality and provide feedback to the team to improve team processes. Delivery Management: Supports defining minimum viable product (MVP). Assists the PO with product team backlog grooming, prioritization, and refinement. Articulates and translates the product vision into feature(s) and tactics for our technology products. Supports communicating the product strategy effectively to key stakeholders and team members. Assists in defining and measuring the value of team delivery and the relevant success metrics. Sets the quality standard for delivery and develops and executes test plans (user story acceptance criteria) Under guidance, breaks down our commitments to actionable and achievable work. Works day to day with the product teams to clarify customer requirements, remove roadblocks, constantly communicate, and gain alignment around features or product strategy. Leadership & Influence: Explains the value of our product and its features to our customers and product teams daily. Assists in gaining alignment for dependency prioritization across product teams. Assists with gaining commitment to implementation. Ensures that internal and external customers receive prompt, efficient service for all products in the journey. Incorporates stakeholder input into product roadmaps while effectively negotiating trade-offs of conflicting priorities based on value to the business and customer. Skill and Experience: 7 to 9 years of experience required to perform essential job functions. Additional Experience Qualifier (optional) : Minimum of 5 years’ experience in business, product management, software development, technology and/or consulting. Knowledge of Commercial property insurance is highly preferred. Must have exceptional planning, analytical, decision-making, organization, communication, and teamwork skills, as well as strong commercial insurance knowledge with the ability to influence others and build consensus. Able to make difficult and quick decisions daily with incomplete information. Strong communication and collaboration skills, solid analytical and problem-solving skills, the ability to drive projects towards completion, and the ability to work with all levels of team members and leadership. Experimental mindset with demonstrated willingness to learn and experiment. Intermediate skills in Excel and PowerPoint. Knowledge and/or experience working with systems or product management is a plus Must Have Skills: Communication & Collaboration: Strong interpersonal skills with the ability to work across all levels of team members and leadership. Analytical & Project Leadership: Solid problem-solving skills and the ability to drive projects to completion. Innovative Thinking: Creative mindset with a willingness to experiment and learn continuously. Technical Product Leadership: Capable of leading mission-critical technology products to deliver business value. Tool Proficiency: Intermediate-level skills in Microsoft Excel and PowerPoint. Education and Certifications: 4 Year / Bachelors Degree Work location: Bengaluru