Systems Engineering Engineer

About American Airlines:

To Care for People on Life's Journey. American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American's Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American's customers and team members. S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Engineer, IT Network

Join our American Airlines family, and you'll travel the world, grow your expertise, and become the best version of you. As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

The Network Domain refers to the area within Information Technology that focuses on the design, implementation, management, and maintenance of an organization's networking infrastructure. This domain encompasses various activities, tools, and technologies required to ensure the efficient and secure transmission of data between devices, systems, and locations. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Write / engineer network device configuration scripts with associated change documentation to meet project goals and deadlines.

Implement network changes during appropriate change windows (after hours)

Review and provide feedback on change documentation/engineering of other engineers.

Establish processes to test applications and devices before planned network deployment to quantify their performance and recommend steps to ensure they are optimized.

Serve as second-tier support for the network operations team when needed.

Participate in on-call support escalation rotation

Manage small/medium internal data network projects.

Create detailed network designs that meet the customer requirements (including physical and logical) of complex network systems to meet the functional objectives of the business.

Serve as a technical resource providing guidance and advice to associates on data, voice, and mobile network capabilities for utilizing the full capability of technology in designing effective solutions.

Minimum Qualifications – Education & Prior Job Experience

~ Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience/training

~3+ years of experience designing, developing, and implementing large-scale solutions in production environments

Preferred Qualifications – Education & Prior Job Experience

Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

Airline Industry experience

Experience working with network tools such as CA Spectrum and Wireshark

Experience on Cisco routers, Cisco L2/L3 switches, load balancing, VPN, NAT, IPSec, MPLS networks, TCP/IP, SNMP, and routing protocols (BGP, OSPF).

Knowledge of Spanning-tree protocols (PVST,MSTP,RSTP)

Experience working with Velocloud / Viptela SDWAN / Aruba / Meraki / Nexus / Palo Alto Firewalls / Zscaler equipment is an advantage

Strong experience working with Velocloud / Viptela SDWAN / Aruba / Merak i/ Nexus / Palo Alto Expert experience Firewalls/Zscaler

Basic understanding of public cloud and Azure cloud networking

Experience with vulnerability management

Language / communication skills:

Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.

Note: If the Company has reason to question an employee's physical ability to safely and/or successfully perform the position's essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee's obvious or known condition. Then, if necessary, HR would request medical documentation from the team member's treating physician or others to confirm the employee's ability to perform those essential job functions safely and successfully.

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