Software Engineering – ServiceNow

Greetings from Tata Consultancy Services Role : Software Engineering – ServiceNow Exp: 10+ Years Location: Bangalore Key Responsibilities: Leadership & Strategic Execution Lead the design and delivery of custom ServiceNow applications and employee-facing portals. Drive cross-functional collaboration across business, product, and engineering teams. Develop and execute product and programme roadmaps aligned with enterprise strategies. Build strong relationships with stakeholders from end-users to senior executives. Ensure solutions align with organisational structure, business strategies, and user needs. Product & Engineering Delivery Own the full lifecycle of large software development projects. Champion DevOps, CI/CD, and automation strategies. Ensure technical alignment with enterprise architecture standards (e.g., TOGAF). Oversee compliance, governance, and operational reliability of systems. Advocate for customer-centric development and usability. Agile Programme Management Drive agile adoption and best practices across teams. Define success metrics and KPIs for product and project performance. Identify and mitigate risks throughout the development lifecycle. Align technical feasibility with business requirements and agile principles. People Leadership & Talent Development Manage and mentor a team of engineers, fostering growth and career progression. Cultivate a culture of ownership, accountability, and continuous learning. Identify and develop high-potential talent across the organisation. Promote inclusive leadership and psychological safety. Basic Qualifications: Leadership & Strategic Execution 8+ years in solution architecture, software engineering, or technology operations. 5+ years implementing or building custom solutions on the ServiceNow platform. 3+ years of direct people management experience. Proven track record of leading high-impact technology initiatives. Experience influencing matrixed teams and engaging with executive leadership. Technical Expertise Deep understanding of ServiceNow architecture and custom development. Experience with ServiceNow modules (e.g., Service Catalog, Service Portal, HRSD). Proficiency in Service Portal development (AngularJS, UI/UX design). Strong grasp of JavaScript/Glide, Flow Designer, and automation workflows. Familiarity with TOGAF, ITIL v3+, and enterprise architecture principles. Hands-on experience with cloud technologies, SaaS platforms, and CI/CD practices. Working knowledge of JavaScript, Java, REST, XML, HTML, and CSS. Agile & Product Management Experience with Agile methodologies (Scrum, Kanban, SAFe, Lean). Ability to manage product roadmaps, backlogs, and release planning. Strong problem-solving and risk management skills. Data-driven mindset with experience using KPIs and analytics. Financial & Vendor Management Experience managing departmental and project budgets. Strong background in vendor and partner management. Knowledge of SLAs, contract negotiations, and governance models. Collaboration & Stakeholder Engagement Exceptional relationship-building across business and technology teams. Strong communication and executive presentation skills. Experience navigating complex stakeholder landscapes. People Leadership Proven ability to mentor and develop individuals and teams. Commitment to inclusive leadership and diverse perspectives. Track record of cultivating high-performing, self-directed teams. Preferred Qualifications Master’s degree or MBA in a related discipline. TOGAF 9 certification or equivalent enterprise architecture credentials. ServiceNow certifications (CSA, CIS, CTA). Advanced training in product, platform, or agile methodologies. Education Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Electrical/Electronics Engineering, or equivalent experience.