Sr. Executive-Client Relations-USA

2 weeks ago

gurgaon, India aecc india Full time
ABOUT COMPANY:
AECC Global is a leading education consultancy founded in 2008 with a global footprint in 16 countries and 58 cities and continually growing, AECC Global is an education and migration agency that is making waves internationally. Headquartered in beautiful Melbourne, we take pride in our commitment to helping our clients actualize their foreign education and immigration dreams with ethical, unbiased and honest guidance. Our 500+ staff members speak 21 different languages and have serviced students from over 40 different nationalities in the years that we have been in operation. 850+ top universities and schools globally have entrusted us as representatives, and we help students find their dream education in Australia, USA, UK, Canada, NZ and Ireland by guiding them in each step from course options, school selection, scholarships, credits, application process, visa grants, arrival and ongoing support making their overseas education journey as seamless as possible.
Roles & Responsibilities:
# Client Relations / Operations
Effectively engage and manage individual client expectations by establishing strong and trusted relationships with key client contacts. Communicate regularly with key clients and proactively enable information exchange between AECC offices and the clients.
# Client Participation at Events :
Drive and enable high levels of client participation at events to support successful event outcomes for students, clients and AECC.
Own and manage key event related activities such as (but not limited to);
Ensure pre-event proposals reach clients within appropriate timeframes
Rigorous follow up with clients to ensure participation
Update and manage participant lists
Review and summarize post event feedback
Any other activities relevant to the successful running of the event
# Process Mapping & Improvement
Map critical aspects of destination USA w.r.t. Application process, contact points, application submission to, all documents required for applications (forms etc), turnaround time, flexibility on entry, market trends, entry requirements for key verticals like business, engineering, IT, health etc, most popular programs, accreditations, filing process @ branch, visa process, document management in soft copies etc.
# Destination Updates
Setup calls on weekly / fortnightly basis where destination updates are discussed, and material shared in writing through email as well.
# Counsellor Turnaround
Assess non-performing counsellors through a defined, structured process to identify areas of improvement and customize training for them to turnaround performance.

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