Sales & Service Engineer

2 months ago

Pune, India Noccarc Full time

(A) About Noccarc: Noccarc specializes in designing and manufacturing of Smart Medical Devices and an integrated Digital Platform for ICUs, revolutionizing ICU operations and management. Our devices adhere to international standards such as US-FDA and CE guidelines, competing strongly with top international products. With over 23 patents and a robust in-house R&D, Noccarc holds a significant edge the competition. Our state-of-the-art digital manufacturing facility in Pune meets global standards in medical device production. Founded by IIT Kanpur alumni, our MedTech journey commenced with ventilators. We've swiftly made a mark, installing over 3600 ICU Ventilators across 650+ hospitals in 260+ cities. Noccarc stands at the forefront of the Make in India initiative in the Medical Devices sector, emerging as one of India's fastest-growing medical device start-ups. Backed by prominent Institutional Investors like IAN Fund, SIDBI, and supported by the Technology Development Board of the Govt. of India and IIT Kanpur, Noccarc continues to drive innovation and excellence in the healthcare industry. To learn more about us, visit: Office and Manufacturing Video: (B) Position Summary: We are seeking a highly motivated and skilled individual to join our team as a Sales and Service Engineer. In this role, you will be responsible for both driving sales growth and providing exceptional service to our clients. The ideal candidate should have a strong technical background, excellent communication skills, and a proven track record in sales and customer support. Sales & Service Engineer will also be responsible for technical training and assistance to- channel partners, service franchisee and end customer’s staff. (C) Key Responsibilities: Identify and pursue new business opportunities to achieve sales targets. Build and maintain strong relationships with existing and potential clients. Conduct product presentations and demonstrations to showcase the value of our solutions. Collaborate with sales team to develop and implement effective sales strategies. Prepare and submit sales proposals, quotes, and contracts. Stay updated on industry trends and competitor activities to inform sales strategies. Basic troubleshooting, installation, maintenance, and repair on designated equipment. Completing Preventative Maintenance and field modifications. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and proper follow-up. Maintaining tools and test equipment and ensuring they are properly calibrated. Meeting Health and Human Services, Environmental Health, and Safety and/or all other applicable regulatory requirements. Utilizing the escalation process to resolve customer service delivery issues. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. (D) Key Relationships: Building and maintaining relationship with the bio-medical engineers from hospitals, service engineers from channel parts and service franchisee. (E) Education: Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, Electronics Engineering, equivalent associate degree with 2 or more years’ experience in servicing medical equipment, i.e., Respicare equipment (Ventilators, HFNC’s, BIPAP, CPAP), Diagnostic Imaging equipment, Critical care equipment (Patient Monitors, Defibrillators, ECG Machines etc.) High School Diploma/GED and 10 or more years’ experience servicing medical equipment, i.e., Respiratory Segment (Ventilators, HFNC’s, BIPAP, CPAP), Diagnostic Imaging equipment, critical care equipment (Patient Monitors, Defibrillators, ECG Machines etc.)(F) Experience: Five years or more work experience in the ICU Medical Equipment industry. People who have dealt with Respiratory Medical Equipment will be preferred. Must have experience two or more years in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. (G) Technical Knowledge: Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook. Excellent analytical, interpersonal and communication skills with the ability to communicate complex Clinical and technical issues in an easy-to-understand manner. (H) Behavioral skills: Ability to work in a fast-paced, self-directed, entrepreneurial environment. Resourceful, with the ability to work independently. Strong time management skills. Ability to adapt to changing circumstances. Decision-making, problem resolution and creative thinking skills Attention to detail. Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment. Ethical and trustworthy. Excited? We are excited too, lets connect.

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