Senior cloud it engineer

2 days ago

Hyderabad, India Programmers.io Full time
Job Description:
Job Title: Senior Cloud IT Support Engineer
Shift Timings: 9 AM - 9:30 PM
Location: Hyderabad
Experience required: 8 to 11 years
Job Description: Senior Cloud IT Support Engineer
Overview:
We're seeking a highly skilled Senior Cloud IT Support Engineer with strong network and VPN expertise to join our team. As a key member of our cloud-based IT infrastructure, you'll be responsible for providing advanced technical support, troubleshooting complex issues, and maintaining a secure and efficient cloud environment. Based at Hyderabad and Jaipur.
Responsibilities:
Cloud and Network Infrastructure Management: Oversee the administration and maintenance of our cloud-based IT infrastructure, including virtual machines, storage, networking, and VPN components.
Advanced Troubleshooting: Diagnose and resolve complex technical issues related to cloud platforms (O365, Azure, Entra, MDM), applications, networks, and VPN connections.
Network and VPN Configuration: Configure and manage network devices (routers, switches), VPN solutions, and firewall (Checkpoint) rules to ensure secure and reliable network connectivity.
Security Compliance: Ensure adherence to IT security policies and best practices (EDR, Bitdefender, Threat Locker, Intune, Entra) including vulnerability management, incident response, and data protection in a remote work environment.
Automation: Develop and implement automation scripts using tools like Azure Logic App, Power Shell, or Python to streamline repetitive tasks and enhance efficiency.
Remote Support: Provide effective remote support to employees working from home, including troubleshooting hardware, software, network, and VPN issues.
Team Management: Lead and mentor a team of IT Support Engineers, ensuring they have the necessary skills and resources to deliver high-quality services.
Documentation: Create and maintain comprehensive technical documentation, knowledge base articles, and standard operating procedures.
Qualifications:00
Bachelor’s degree in computer science, Information Technology, or a related field.
8-10 years of experience in a technical support or systems administration role, with a focus on cloud environments, networking, and VPN technologies.
Strong communication and interpersonal skills, with the ability to effectively interact with remote users.
Ability to work independently and as part of a remote team.
Preferred Qualifications:
Preferred Qualifications:
Certifications such as MCSE, CCNA, or Azure certifications, as well as network security certifications (e.g., CCNP Security).
Experience with scripting languages (Azure Automation, Power Shell, Python) for automation.
Experience with IT service management frameworks (ITIL).
Additional Requirements:
Strong organizational and time management skills.
Ability to handle sensitive information with confidentiality.

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