F & b service (waitress)
3 weeks ago
We are seeking an attentive and professional room service waitress to deliver an exceptional dining experience to our in-house guests. The ideal candidate will be responsible for taking and serving room service orders, explaining the menu when needed, and ensuring all guests' needs are met with high standards of service.
Key Responsibilities :
Greet guests promptly upon arrival to their rooms and ensure their room service order is delivered accurately and on time.
Take room service orders over the phone or in person, ensuring that guests’ preferences and dietary restrictions are noted.
Explain the menu items, daily specials, or any new offerings to guests when necessary.
Deliver food and beverages to rooms in a polite and professional manner, ensuring the room setup is clean and aesthetically pleasing.
Maintain a high standard of presentation and cleanliness of all room service orders.
Assist guests with additional requests or inquiries during their stay, providing personalized service whenever possible.
Collect and process room service payments, ensuring accuracy.
Ensure all orders are processed correctly and forwarded to the kitchen or bar in a timely manner.
Monitor and maintain stock of room service supplies and equipment.
Follow all safety and hygiene protocols for food and beverage handling.
Report any guest complaints, issues, or feedback to the management team promptly.
Qualifications :
Previous experience in room service or a customer-facing role is preferred.
Strong communication and interpersonal skills.
Ability to explain menu items and offer suggestions to guests.
Excellent organizational and time-management skills.
Ability to work independently and efficiently.
Professional appearance and demeanor.
Ability to lift trays, carry heavy items, and work long hours on your feet.
Knowledge of basic math for handling payments and processing orders.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Basic communication skills required
Must speak 2 languages from Tamil, English, and Hindi
Work Schedule: General Shift
Salary (CTC): ₹12,000 - ₹15,000/month
Location: Poes Garden, Chennai
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