General Manager

2 days ago

Pune, India Ileseum Clubs Full time
Excel. – Empowering communities and celebrating the joy of club life with visionary leadership and a passion for sports and wellness."

General Managers (GM) play a critical role in the Ileseum eco system and model. The role goes beyond day-to-day operations but involves instilling the Ileseum culture in every employee, the Joy of Club Life for every member and building vibrant and strong communities. Leadership & Team Management:
Oversee, guide and manage club teams including Sales, Customer Service, Facilities Management, Trainers & Fitness staff, banquets, and support staff, including housekeeping, lifeguards, swimming coaches etc.
Periodically review and monitor the team’s performance in terms of productivity, behavioral excellence, customer centricity and adherence to SOPs.
Plan and put up staffing requirements for efficient club operations (considering a rational mix of employment types i.e. full time, part time, outsourced etc.).
Ensure EDAP (Employee Development and Assessment Plan) set up for all team members, contribute in staff appraisals by providing constructive feedback, carry out mid-term assessments and addressing areas for improvement, if any.

Club Operations:
Lead the complete club operations that includes developing and executing operational policies, procedures, and standards to ensure seamless and top-tier service delivery across all departments.
Ensure that financial approvals for repairs and maintenance are obtained in a timely manner to prevent disruptions to club operations.

Oversee the daily management of the wellness center, including services, staffing, and equipment.
Financial Management:
Ensure proper billing, vendor management, and cost optimization.

Gather customer feedback and enhance experience to improve retention and satisfaction

Supervise the operation of the Academy and all value-added services such as personal training services, ensuring programs are aligned with customer needs and market trends.
Ensure adherence to safety protocols, training standards, and client satisfaction.
Strategic Planning & Business Development:
Work closely with the Management to develop long-term strategic goals for Club’s growth, devise roadmap for executing the plans and periodic reviews to gauge the success.
Reporting & Performance Evaluation:
Prepare and present monthly reports on operational performance, financial status, membership trends and customer satisfaction and growth plans.
Calculating and sharing with Accounts / Finance team the incentives and commissions of various team members who are eligible for the same in a timely and accurate manner.
Calculating and sharing with Accounts / Finance team the incentives and commissions of various team members who are eligible for the same in a timely and accurate manner.
Ensure all necessary data is entered in the Club CRM system and any other mode that has been established for sharing data & reports.

Develop a monthly event calendar and ensure that events are conducted professionally and as per Ileseum standards and promotes community building.
Create communities such as sports, outdoor, running, book clubs etc.

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