Technical Lead

2 weeks ago

Noida, India Daten Technology Solutions Full time

Role SummaryWe are seeking a highly skilled Salesforce Service Cloud Technical Lead to join our Noida team. The ideal candidate will have strong hands-on experience in Salesforce Service Cloud implementations, development and configuration. This role is responsible for building, and delivering Salesforce Service Cloud solutions, guiding developers and admins, and ensuring high-quality implementations that align with business needs. The ideal candidate will bring deep technical knowledge of Salesforce Service Cloud, experience with integrations and hands-on configuration.Key ResponsibilitiesSolution Implementation & Configuration- Lead the configuration, and deployment of Salesforce Service Cloud solutions.- Implement features such as Case Management, Knowledge Base, Omni-Channel, CTI integrations, and Service Console.- Configure Service Cloud elements including queues, assignment/escalation rules, workflows, email templates, and automation.- Ensure adherence to Salesforce best practices, security standards, and compliance guidelines.Administration & Platform Management- Oversee daily Salesforce administration tasks including user management, profiles, roles, permissions, and data access.- Manage sandbox refreshes, deployments, and release management using DevOps practices.- Monitor platform health, perform maintenance, and optimize performance.Technical Team Collaboration- Collaborate with cross-functional teams (business, QA, integration) to drive project delivery.- Integrate Salesforce with external systems (ERP, telephony, middleware, etc.) as required.- Support ongoing maintenance, upgrades, and performance tuning.Required Skills & Qualifications- 8–10 years of IT experience with 5+ years in Salesforce CRM, particularly Service Cloud.- Hands-on experience in Salesforce Service Cloud features: Case Management, Knowledge Management, Omni-Channel, CTI, and Service Console.- Strong experience in Salesforce Lightning, Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs.- Solid understanding of Salesforce security model, sharing rules, roles, profiles, and permission sets.- Experience in integrations using MuleSoft, REST/SOAP APIs, or third-party applications.- Excellent communication, stakeholder management, and problem-solving skills.Preferred Certifications- Salesforce Certified Service Cloud Consultant- Salesforce Platform Developer I/II- Salesforce Administrator / Advanced Administrator

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