Software Development Manager

We enable financial institutions to become digital leaders. As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

The Director of Enterprise Software Support - Banking is responsible for leading and overseeing post-implementation customer support activities within a software company operating in the banking domain. Ideal candidates have multiple project experience along with software development experience in banks and with more than 10 years of experience.

Lead and manage the application support, manage services and cloud support teams, providing guidance and support to ensure effective execution of projects.

Attend project steer costs and build C-level

Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement

Define and implement service delivery strategies, ensuring efficient processes and timely project completion.

Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.

Monthly planning with team and monitoring of open tickets

Ensure that support provided is within the agreed SLAs

Plan, communicate and execute change requests throughout the support lifecycle.

Identifying and managing the risks, assumptions, issues, and dependencies of the project and communicating through project status reports and project boards.

Support Contracts and SLA management.

Deliver Remarkable customer experience.

Develop Talent in the team aligning with the business objectives.

10 years of experience in IT company, well versed in Microsoft Tech Stack and cloud environment

~ Should have experience in L3 support to enterprise clients such as banks

~ Bachelors or master's degree in Computer Science.

~ Banking experience will be added advantage

~ PMP, ITIL) would be an advantage.

~ Experience in managing Support Teams, supporting Online/Mobile Banking and CRM solutions in financial institutions.

~ Complete command over Agile Scrum and Waterfall and other SDLC Methodologies

~ Complete command Microsoft Project, Project Planning, and Execution

~ Complete understanding on Test Management Practices, Test Planning, Test Monitoring, Control and Governance.

~ Sound knowledge of the banking domain and the software product industry, with a deep understanding of client needs and market trends.

~ Experience in working with both on-premises and cloud solutions.

~ Encourage diversity and innovation.

~ Maximize Project profitability

~ Performance management.

~ Performance-Linked Bonus: Your hard work doesn't go unnoticed Enjoy a performance-linked bonus as a testament to your dedication

Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. Birthday Leave, Because You Matter: We value your special moments Take the day off on your birthday and treat yourself.

Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. webinars, and in-house training sessions.

Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity.

Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.

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