Manager quality/sr. manager quality
3 days ago
Hi,We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same:Job Description:Exp level - 12years+Work Model - WFODevelop, implement, and maintain quality assurance (QA) policies, procedures, and standards.Monitor, evaluate, and report on agent-customer interactions using various performance metrics (e.g., CSAT, FCR, AHT, NPS, QA scoring).Design and execute QA audits; analyze trends and recommend improvements.Manage a QTL and QAs and drive their performanceDeliver actionable feedback and coaching to agents and team leaders on quality and compliance.Partner with operations, training, and workforce management teams to align on quality goals and share insights.Set quality benchmarks and continuously review processes and scripts for improvement.Generate reports and present findings on quality performance to leadership; establish action plans as needed.Stay current on the industry best practices and evolving customer expectations.Ensure compliance with regulatory and organizational standards.QualificationsBachelor’s degree or equivalent experience in business, communications, or a related field.Excellent analytical and problem-solving abilities.Proven expertise in designing and managing QA frameworks and calibration sessions.Strong coaching, communication, and interpersonal skills.Proficient with QA software and reporting tools.Detail-oriented, with a commitment to accuracy and process improvement.Experience with regulatory and compliance standards for call centers preferred.Desirable SkillsLean, Six Sigma, or similar process improvement certification.Familiarity with speech/text analytics tools.
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Manager Quality/Sr. Manager Quality
3 days ago
Chennai, India HCLTech Full timeHi,We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same:Job Description:Exp level - 12years+Work Model - WFODevelop, implement, and maintain quality assurance (QA) policies, procedures, and standards.Monitor, evaluate, and report on agent-customer interactions using various...
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Manager Quality/Sr. Manager Quality
3 days ago
Chennai, India HCLTech Full timeHi,We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same:Job Description:Exp level - 12years+Work Model - WFODevelop, implement, and maintain quality assurance (QA) policies, procedures, and standards.Monitor, evaluate, and report on agent-customer interactions using various...
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Manager Quality/Sr. Manager Quality
3 days ago
Chennai, India HCLTech Full timeHi,We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same:Job Description:Exp level - 12years+Work Model - WFODevelop, implement, and maintain quality assurance (QA) policies, procedures, and standards.Monitor, evaluate, and report on agent-customer interactions using various...
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Manager Quality/Sr. Manager Quality
2 days ago
Chennai, India HCLTech Full timeHi,We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same:Job Description:Exp level - 12years+Work Model - WFODevelop, implement, and maintain quality assurance (QA) policies, procedures, and standards.Monitor, evaluate, and report on agent-customer interactions using various...
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Manager Quality/Sr. Manager Quality
3 days ago
Chennai, India HCLTech Full timeHi, We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same: Job Description: Exp level - 12years+ Work Model - WFO Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards. Monitor, evaluate, and report on agent-customer interactions using various...
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Manager quality/sr. manager quality
3 days ago
Chennai, India HCLTech Full timeHi, We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same: Job Description: Exp level - 12years+ Work Model - WFO Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards. Monitor, evaluate, and report on agent-customer interactions using various...
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Manager Quality/Sr. Manager Quality
4 days ago
Chennai, India HCLTech Full timeHi, We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same: Job Description: Exp level - 12years+ Work Model - WFO Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards. Monitor, evaluate, and report on agent-customer interactions using various...
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Quality Assurance Manager
2 weeks ago
Chennai, Tamil Nadu, India P S Quality Certification Full timeRole & responsibilities:1.Good Exposure in ISO/IATF Documentation2.Able to implement the Standard requirements in Shop floor/Projects3.Able to handle team of Quality engineers4.Good exposure in conducting Internal Audit,MRM.5.Handling Customer complaints and closing with proper action plans.6.Handling Certification body audit & Customer Audit7.Responsible...
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Sr Executive Quality
5 days ago
Chennai, Tamil Nadu, India Wayhead Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per yearUrgent Hiring - Executive / Sr Executive - Quality Process Quality Control - 5 Nos Supplier Quality Control - 5 Nos Quality Systems - 3 Nos Customer Quality - 2 Nos EMS / SMT - Electronics Experience Must ESD, MSD, and cleanliness RCA & CAPA
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Sr. Quality Engineer
2 days ago
Chennai, India Cognizant Full timeJob Description - Job Title : Sr. Quality Engineer - Job Summary : We are seeking a dedicated Sr. Quality Engineer with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Playwright and TypeScript and a background in Program Management is a plus. This hybrid role offers the opportunity to work on cutting-edge...
