IT Support Manager
7 days ago
CANDIDATE PROFILE & CRITICAL EXPOSURE / EXPERIENCE DEEMED ESSENTIAL Skills Primary escalation point for customer concerns and issues, resolving them promptly to maintain customer satisfaction and trust. Conducting monthly/quarterly service review meetings with customers, providing insights into service performance, discussing improvement opportunities, and fostering transparent communication; preparing monthly/quarterly managed services reports, highlighting key achievements. Required functional experience of handling Installation, Implementation Maintenance and troubleshooting, server administration, Vendor Management backup and disaster recovery POS software. Operations, ensuring uninterrupted operations. Collaborate with IT teams to support business operations and projects. Maintain documentation and update system records. Respond to client requests based on contractual conditions Follow established ITIL processes for managing incidents, tasks and requests for changes Ensure the development and update of procedures and operational documentation Implement solutions, modifications, installations and maintenance tasks when required Perform any other tasks as requested by the management team New development and implementation of business continuity plans and disaster recovery protocols for the organization, which included conducting IT audits. Maintaining relationships with technology vendors and service providers (includes negotiating contracts reviewing performance, making recommendations for vendor selection or changes etc. Managing the IT budget allocating resources for projects an operational need. Balancing the allocation of funds to support current operations, ongoing maintenance and strategic initiatives. Evaluating costs and seeking opportunities to optimize spending (ongoing task) Setting and monitoring Service Level Agreements (SLAs) for IT support to ensure timely response and issue resolution and maintain high service availability. Oversaw the IT Asset Management (ITAM) and Computer Replacement program to ensure appropriatereplacement cycles Establishes a project plan that includes a schedule, budget, and communications plan withtasks and resources. Meeting and improving established service delivery SLA’s JOB - ROLE & RESPONSIBILITIES Role, Duties and Responsibilities Mac Device Management: Administer and support Mac devices within the Intune framework, ensuring compatibility and efficient management. Configure and deploy software packages, updates, and security policies specific to Mac environments. Monitor and manage device compliance, encryption, and endpoint protection for Mac devices. Technical Support and Troubleshooting: Provide L2 support for complex technical issues related to Intune and Mac devices, ensuring timely resolution. Collaborate with cross-functional teams to diagnose and resolve system issues. Stay up to date with the latest Intune and MacOS updates, ensuring systems are patched and secure. Documentation and Training: Maintain comprehensive documentation for all processes, scripts, and configurations. Provide training and guidance to L1 and L2 support teams on Intune and Mac device management. Contribute to the development of best practices and standard operating procedures.
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Automation Project Manager
4 days ago
bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Support Manager
4 days ago
bangalore, India HighRadius Full timeWe are looking for a highly skilled and experienced Support Manager to lead our Functional Support Consultant team. This team is responsible for providing high-quality support for our robust and scalable SaaS products. As a Support Manager, you will be a key leader, ensuring our team delivers continuous, delightful customer experiences and resolves issues...
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Support Manager
4 days ago
bangalore, India HighRadius Full timeWe are looking for a highly skilled and experienced Support Manager to lead our Functional Support Consultant team. This team is responsible for providing high-quality support for our robust and scalable SaaS products. As a Support Manager, you will be a key leader, ensuring our team delivers continuous, delightful customer experiences and resolves issues...
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IT Support Manager
6 days ago
bangalore, India HGS Full timeCANDIDATE PROFILE & CRITICAL EXPOSURE / EXPERIENCE DEEMED ESSENTIALSkillsPrimary escalation point for customer concerns and issues, resolving them promptly to maintain customer satisfaction and trust.Conducting monthly/quarterly service review meetings with customers, providing insights into service performance, discussing improvement opportunities, and...
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Automation Specialist
3 days ago
bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer – Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Summary: Senior Automation Engineer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical devices in...
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Automation Specialist
3 days ago
bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer – Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Summary: Senior Automation Engineer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical devices in...
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Automation Engineer
3 days ago
bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer– Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Job Summary: Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...
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Automation Engineer
2 days ago
bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment...
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Automation Engineer Trainer
3 days ago
bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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Automation Engineer
3 days ago
Bangalore, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
