Information Technology Support Specialist
4 days ago
Summary: The Lead IT Support Engineer delivers effective support to users, partners, and key stakeholders in a timely, professional, and customer-oriented demeanor. The Lead IT support Engineer will serve as the primary point for incoming support inquiries and ensure the reliability and operation of various end-user computing systems. This person will actively use our ticketing system to effectively manage support issues and communicate/document issues for escalation to support groups. They will also provide leadership and technical guidance to the entire support team. Essential duties/responsibilities: ● Provide technical assistance and day-to-day support for local and remote incoming inquiries related but not limited to computer systems, software, hardware, printers, and phones. ● Walk through the problem-solving process with staff both local and remote and respond via email, ticketing system, and phone after leveraging diagnostic programs and other utilities to find resolutions to problems. ● Help the team document processes and procedures, including troubleshooting steps, and write end-user instructional manuals, guides, and knowledge base articles to post and maintain on our service desk portal. ● Participate and conduct technology workshops for our end users. ● Ensure timely processing of on/off boarding staff (i.e., new hire/termination process). ● Utilize existing Curriculum Associates policies and procedures and apply in support situations as required. ● Assist with system patching and coordinate with the IT Infrastructure team on larger scale upgrades, deployments, and security initiatives. ● Provide technology assistance, coaching and guidance to the team. Required Job Skills and Abilities: ● Experience in IT Support Services, PC, Mac troubleshooting and problem resolution. ● Windows, MacOS and iOS experience is preferred. ● Have strong organizational skills, problem-solving skills, and are detail orientated. ● Have strong experience using and supporting multiple collaboration products. ● Have strong customer service skills with high concern for customer satisfaction. ● Good written and verbal communications skills. ● Knowledge of Helpdesk Applications. ● Experience providing tiered support with in-depth knowledge of desktop/application troubleshooting. ● MS Office 365 Productivity Suite, both past and current, with aptitude to pick up new application support quickly. ● Basic understanding of networking concepts, including DNS, DHCP, and TCPIP and how it relates to the desktop environment. ● Experience with desktop maintenance tools. ● Experience with Active Directory user and group administration. ● The ability to apply a clear and consistent troubleshooting methodology to support related issues. ● Experience with system provisioning suites. ● Enjoy working in a collaborative environment where priorities shift to meet the needs of the organization. Required Education and Experience: ● 10+ years’ experience in a relevant role preferred. ● Relevant certifications are advantageous.
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Information technology support specialist
4 weeks ago
Bangalore, India Vinebrook Technology Full timeOverview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range...
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Information Technology Support Specialist
2 weeks ago
bangalore, India Sonata Software Full timeAbout Sonata SoftwareIn today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.As a leading Modernization Engineering company, we aim to...
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Information technology support specialist
4 weeks ago
Bangalore, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2 B customers alike. As a leading Modernization Engineering company, we aim...
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Information Technology Support Specialist
2 weeks ago
bangalore, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we aim to...
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Information technology support specialist
4 weeks ago
Bangalore, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2 B customers alike. As a leading Modernization Engineering company, we...
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Information Technology Support Specialist
2 weeks ago
bangalore district, India Sonata Software Full timeAbout Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we aim to...
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Information Technology Support Specialist
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bangalore, India SISL Global Full timeJob Description - C1-level proficiency in German (spoken and written).Good Business English skills (spoken and written).2-3 years of experience in Remote technical support roles (L1/L2 preferred).Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile...
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Information Technology Support Specialist
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bangalore, India Recro Full timeSummary:The Lead IT Support Engineer delivers effective support to users, partners, and key stakeholders in a timely, professional, and customer-oriented demeanor. The Lead IT support Engineer will serve as the primary point for incoming support inquiries and ensure the reliability and operation of various end-user computing systems. This person will...
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Specialist - information technology & systems
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Bangalore, India Immuneel Therapeutics Pvt. Ltd. Full timeAbout Immuneel Immuneel Therapeutics Private Limited is a pioneering start-up company leading the charge in cell therapy and personalized immunotherapy for patients in India. For more details, please refer We Pursue, with Purpose, to serve our Patients (3 Ps) by Connecting within, Collaborating globally and Creating (3 Cs) solutions. Our flexible, diverse,...
