Ec executive

4 weeks ago

Bangalore, India Livspace Full time

This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers needs first thereby driving the Net Promoter Score (NPS) of Experience Centre.

Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same.

Tour of EC to all visitors, ensuring Livspace concept is delivered wel l.

Raise request/ allocate designers to all visitor s.

Running and monitoring processes for liquidatio n.

Data Management: Running and monitoring processes for Data Collection on footfalls/walk-in s.

Customer feedback capturing and communicatio n.

EC Sample Management: Running and monitoring processe s.

Ensure Swatch library is maintaine d.

Events and activations, driving marketing initiative s.

EC Process maintenance- Follow SOP on EC related processes with the stylis t.

Ensure adherence to relevant SOPs - Checklist as per Stylist to be managed and maintaine d.

Managing visual merchandise of store and ensure looks are refreshed periodicall y.

Participating in the various promotional activiti e s EXPERTISE AND QUALIFICAT IO NS Graduate or equivalent | 15 years of Academic educ ation.0 to 2 years of experience in experiential/ product retailing, sales, retail operations, retail consulting, or similar fields OR fresher from hospitality backg round.

Pleasing personality and excellent communic ation.

Deep curiosity for retail experiences and customer s erv ice

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    This role requires commitment to Customer Satisfaction to drive exemplary customer experience, always putting the customers needs first thereby driving the Net Promoter Score (NPS) of Experience Centre. Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions for the same. Tour of EC to all...

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