Nederlands sprekende

Job Location -Noida (Hybrid-3 days work from office) Job Role- Customer Support Representative Experience Required- 1 to 5 Years At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions. Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig, and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations. As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. About the Business Unit Abound (ExTimes Club) is a fintech app and cross-border neobank for the Indian and South Asian diaspora. The service provides personalized rewards on relevant and best-of-breed diaspora businesses such as Indian grocery stores, OTT streaming apps and money remittance services among others. We are looking for highly skilled Customer Support Representatives with 1–3 years of international voice experience (US/UK market). The role involves handling customer interactions professionally, resolving issues efficiently, and maintaining high-quality communication standards. Customer Support Representatives need to ensure grammatical accuracy and excellent articulation while delivering world-class support to our customers. Handling inbound and outbound voice support for US/UK customers. Responding to customer queries via calls, emails, and chats professionally. Accurately documenting customer interactions in Zendesk or similar CRMs. Ensuring strict adherence to SLA and quality guidelines. Participating in training sessions to continuously enhance skills. Skills, Experience & Expertise Bachelor's degree in any discipline (mandatory). 2. 1–3 years of experience in an international voice process (US/UK mandatory). Hands-on experience with Zendesk (preferred) or similar CRM tools. Exceptional verbal and written English communication skills. Bachelor's degree (mandatory). 2. 1–3 years of relevant international voice support experience. Immediate joiners preferred.