Head Patient Care Services

2 days ago


Noida, India Medanta Full time

Medanta Hospital, Noida is looking for a smart, efficient, and dynamic professional to lead and manage both Outpatient and Inpatient services with a focus on operational excellence and patient delight.Key Responsibilities- Formulate and implement standardized processes and procedures for Front Office, Admission, and Discharge operations with a proactive approach.- Ensure effective manpower planning and optimal deployment across all patient care areas.- Plan and coordinate for the future expansion and growth of the department.- Collaborate closely with clinical, diagnostic, and treatment teams to deliver a seamless and delightful patient experience.- Supervise front office operations and staffing on a daily basis.- Design, conduct, and coordinate training programs to upskill and engage the team.- Oversee departmental operations, including staffing levels, process and system evaluation, and continuous improvement initiatives.- Analyze and document operating procedures to identify opportunities and develop solutions for enhancing efficiency.- Work in close coordination with all hospital departments to ensure service excellence.Key Skills, Attributes and Qualifications- Educational Background: Master’s/Bachelor’s in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience (including leadership in patient care operations).- Operational Expertise: Strong experience in managing both Outpatient and Inpatient services, including admissions, discharge, and front office operations.- Leadership & People Management: Proven ability to lead large teams, ensure effective manpower planning, and drive training & development initiatives.- Patient-Centric Approach: Deep commitment to delivering seamless, efficient, and high-quality patient experiences across all touchpoints.- Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.



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