Moodle support specialist

4 days ago


Noida Sector, India PASSIONMOJO PVT. LTD. Full time

Job Title: E-Learning Support Specialist (Level 2)Job Summary: We are seeking an experienced E-Learning Support Specialist to provide exceptional customer support services to resolve technical issues related to Moodle, a popular Learning Management System (LMS). The ideal candidate will have a strong technical background, excellent communication skills, and experience in customer-facing application support roles. Key Responsibilities:- Provide Level 2 support services for customer issues via phone, email, and other channels- Reproduce, troubleshoot, and diagnose technical issues to resolve customer complaints- Escalate complex issues to Level 3 support according to established procedures- Ensure timely resolution of customer issues, meeting Service Level Agreements (SLAs) and best practices- Contribute to knowledge management by documenting best practices, procedures, and technical solutions- Collaborate with teams to develop and maintain knowledge base items, shared documents, and procedural guides Requirements:- 1+ year of experience in Moodle support and/or development- 1+ year of experience in customer-facing application support roles- Strong customer service skills and excellent written and verbal communication- Technical troubleshooting and issue documentation expertise- Ability to work autonomously and collaboratively in a fast-paced environment- Bachelor's Degree or equivalent in Computer Science, Information Technology, or related field Desired Qualifications:- Experience with e Learning software and enterprise software industry- Familiarity with open-source software, particularly Moodle- Strong analytical and problem-solving skills What We Offer:- Opportunity to work with a dynamic team- Professional growth through training and development- Collaborative work environment- Flexible work arrangements- Recognition and rewards for outstanding performance If you're passionate about delivering exceptional customer support and have experience in e Learning and technical troubleshooting, we encourage you to apply



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