Career Opportunities
1 day ago
About Our Organization
We are a leading online training and certification provider, offering comprehensive courses in various domains, including Data Science, Cloud Computing, AI, and more. We empower learners worldwide to achieve their career objectives.
We collaborate with top universities to create courses that enhance employability for working professionals and fresh graduates.
Our goal is to provide high-quality educational content and improve overall satisfaction and efficiency.
Key Responsibilities:
- Handle post-sales operations and customer escalations from learners and internal teams.
- Analyze root causes of issues and implement preventive measures.
- Closely collaborate with sales, delivery, tech, and support teams to ensure fast resolution.
- Maintain escalation metrics, generate reports, and present trends to leadership.
- Build and maintain a knowledge base of common issues and best practices.
- Monitor SLAs and ensure adherence to resolution timelines.
- Handle high-pressure situations with empathy, clarity, and professionalism.
Required Skills and Qualifications:
- 2-4 years of experience in call escalations in the EdTech industry.
- Strong communication and conflict-resolution skills.
- Able to multitask and manage time effectively under pressure.
- Proficiency in tools like Excel, CRM platforms (Freshdesk/Zendesk), and ticketing systems.
- Analytical mindset with a strong customer-first approach.
Benefits:
- Salary based on last drawn CTC with a standard hike.
Educational Qualification:
- Bachelor's Degree required; MBA or PGDM is a plus.
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