Helpdesk Technical Associate

1 week ago


Bengaluru, Karnataka, India NTT DATA Global Delivery Services Limited Full time
Job Summary

We are seeking an experienced Helpdesk Technical Associate to join our team in Bangalore, India. In this role, you will provide Level 2 technical support to clients through various channels, including phone, email, and chat.

As a Helpdesk Technical Associate, you will be responsible for recognizing, researching, and resolving reported problems. Your strong technical skills and knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications will enable you to effectively troubleshoot and resolve issues. Additionally, your understanding of ITIL best practices around Incident and Request Management procedures will be essential in delivering high-quality service.

This is an excellent opportunity to work with a leading global company, where you can leverage your technical expertise to make a real impact.
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