
IT Operations Expert
1 week ago
Job Summary:
We are seeking a highly skilled IT operations expert to join our team. In this role, you will be responsible for providing technical support and ensuring the quality and delivery of technical operations.
Key Responsibilities:
- Provide technical support within the operations center, including proactive and reactive incident resolution
- Ensure the quality and delivery of technical operations supporting the business in accordance with agreed standards
- Collaborate with systems analysts, developers, business analysts, and project teams to provide technical support
- Perform proactive reviews of system performance metrics, logs, and alerts to ensure event correlation and trend analysis
- Manage server and infrastructure support, including installation, patching, upgrading, maintenance, and QA
- Manage inventory data for all servers and perform weekly checks on system memory, CPU, disk, NFS, and NTP
- Write, execute, and peer review Infrastructure Operations playbooks
- Document resolutions, workarounds, known issues, and keep up-to-date with relevant technologies
- Participate in a 24x7 on-call rotation to support after-hours issues and planned work
Requirements and Qualifications:
- Minimum 6 years of IT administration experience
- BA or BS degree preferred
- Solid experience with technologies such as Vmware, Windows, Windows Server, Veritas netbackup, Nutanix, HPE OneView, Azure, PowerShell, SCCM, Azure Update Manager, and Active Directory
- Recent experience and proficiency with cloud computing platforms such as Azure, Oracle Cloud, and GCP or AWS
- Experience with installation, configuration, patching, and support for Windows & Linux environments
- Enterprise-level production data center environment experience managing enterprise-class servers
- Strong organizational and problem-solving skills, excellent written and verbal communication skills
- Ability to work cross-functionally in a team environment and independently
- Proficiency in adhering to instructions and applying acquired knowledge to exceed those instructions when required
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