Account Specialist

3 weeks ago


Bengaluru, Karnataka, India Marel Full time
About the Role

We are seeking a talented Account Manager to join our team at Marel, a leading global provider of advanced processing systems and services to the poultry, meat, and fish industries.

In this role, you will be responsible for driving high customer experience and satisfaction levels, as well as sales of stand-alone machines and simple line systems, to meet expected targets for revenue and profitability.

  • Be the customer advocate and trusted advisor for the customer in their focus market
  • Analyze customer performance and needs, identify opportunities, and translate this into proposals for solutions to the customer
  • Work closely together with the sales front office in the region and sales back office to manage the business with the customer and drive customer satisfaction

Key Responsibilities

  • Meet the agreed financial targets effectively and efficiently through proactive sales of stand-alone machines
  • Maintain strong customer focus to ensure outstanding customer experience, thus securing the organization's goals for growth, sales, and profit, and efficient service delivery and utilization

Requirements

  • A naturally outgoing individual with a profound ability to interact with customers and teams alike
  • A sound knowledge of systematic maintenance principles and how they are translated into value-adding service solutions
  • Understanding of customer experience scores and the ability to translate that into feedback to the organization and react accordingly

About Marel

Marel is the leading global provider of advanced processing systems and services to the poultry, meat, and fish industries. In partnership with the most forward-thinking food processors in the world, Marel is transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Our team comprises more than employees worldwide, offices, and subsidiaries in 32 countries across six continents.



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