Global Supply Chain Leadership Specialist
3 weeks ago
Role Overview
As a seasoned leader, you will be responsible for driving customer excellence and sustainable growth within our Customer Care Team. With a focus on leadership expertise and skills, you will work closely with internal and external stakeholders to deliver exceptional results.
Key Responsibilities
• Develop and reinforce core competencies within the Customer Care Team.
• Conduct regular performance reviews and development discussions with direct reports.
• Ensure seamless customer onboarding and relationship management processes.
• Identify and implement process improvements, focusing on customer complaint management and service recovery.
• Drive adoption and utilization of Customer Care core systems.
• Foster a culture of continuous improvement and growth within the team.
Requirements
• Post-graduation is mandatory.
• Excellent communication and presentation skills are essential.
• 6-8 years of relevant experience in team handling roles.
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