
Visionary Optometric Professional
2 days ago
Responsibilities:
- Store Visit: You will be required to visit assigned stores in our uniform and manage the complete technical and functional part of our stores.
- In Store Duty: As a mentor and coach, you will help fresher optometrists with sales pitch, technical dispensing guidance, troubleshooting, customer query handling, etc. Additionally, you will work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. This includes checking eye tests, QC drawers, Wooqer entries, CL expiry, merchandise, instrument calibration, KMT products, etc.
- Ensure Store NPS is achieved by training, troubleshooting, tracking detractors and leading by example.
Manpower:
- Welcome new talent from the market, conduct interviews and onboard them. Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals.
Training:
- For new staff - undertake regular reviews, analyze SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot and deliver to measure the impact of training on store performance. Identify and train store staff to help them achieve their goals.
Audit:
- Periodically audit eye test and dispensing performance.
Team Leader:
- Wear multiple hats of team leader, bench, senior, consultant optometrist to support store team.
Revenue:
- Maximize In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns.
Team Work:
- Work as a member of business team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate.
Documentation:
- Maintain documentation and report daily to PS regional manager on store visit summary.
Working Hours:
- Same as store shift and as per business needs. Must work on weekends and public holidays to support store business.
Personal Attributes & Competencies:
- Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record.
- Good knowledge in optometry, refraction, eye wear products, dispensing and measurements.
- Ready to travel anywhere in India as per business requirements.
- Passionate about sales, retail, customer service and training.
- Good understanding of market and product analysis.
- Leadership qualities such as lead by example, coaching, motivating, great communication and never give up attitude.
- Energy, influence, 10x think/entrepreneur mindset, etc.
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