Technical Support Specialist for Voice over Internet Protocol
3 weeks ago
Job Summary:
A Technical Support Specialist for Voice over Internet Protocol is required to provide exceptional support to our clients. The ideal candidate will have a strong background in VoIP technology, excellent communication skills, and the ability to work under pressure.
The successful candidate will be responsible for:
- Providing timely and effective support to clients via phone, email, and other communication channels
- Resolving technical issues related to VoIP, internet, and phone services
- Configuring and maintaining VoIP systems, including PBX, Asterisk, and Vicidial
- Provisioning new phone systems, phones, and porting numbers
- Managing remote installation of internet and VoIP service with on-site technicians
- Maintaining Windows server, Dialer, VoIP, FTP Server, WatchGuard, Firewall, VPN, Router & Switches, Daily Backup & Antivirus
- IP phone configuration and setup
- CentOS and general Linux operation
Requirements:
- Strong knowledge of VoIP technology, including Asterisk, Vicidial, and GoAuto Dial
- Excellent communication and problem-solving skills
- Ability to work under pressure and meet deadlines
- Strong organizational skills and attention to detail
- Bachelor's degree in Computer Science, Information Technology, or related field
What We Offer:
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Collaborative and dynamic work environment
Elision Technologies Pvt. Ltd is an equal opportunities employer and welcomes applications from diverse candidates.
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