Accounts and Billing Professional

As a key member of our team, you will be responsible for managing billing and collections. This role requires strong organizational skills and attention to detail.

• Billing: Generate accurate invoices for subscriptions and usage, ensuring correct prices, discounts, and taxes.
• Collections: Send reminders, make follow-up calls/emails, and record promises to pay. Escalate risks to the team and support simple payment plans after internal approval.
• Cash Application and Reconciliations: Download daily settlements from payment gateways and banks, apply each receipt to the right invoice, and clear short payments or unknown receipts within the agreed timeline. Reconcile Stripe and bank statements.
• Taxes and Compliance: Support the creation of Goods and Services Tax (GST) compliant invoices, manage e-invoicing and e-invoice reference numbers, verify Tax Deducted at Source (TDS) details, and collect certificates.
• Usage and Partner Pass-Throughs: Collate monthly usage from systems and partner portals and match partner costs to customer billing. Flag any gaps that affect margins.
• Reporting and Month-End Close: Update weekly reports on collections health, aging of unpaid invoices, and open disputes. Prepare month-end schedules including lists of unapplied cash and disputes.
• Purchase Orders and Customer Portals: Track purchase order status and balances. Upload invoices and back-ups to customer portals and resolve any rejections.
• Customer Setup and Renewals: Maintain customer master data including billing contacts, tax details, and payment terms. Prepare renewal pro-formas and ensure invoices are released on time.
• Processes and Systems: Keep standard operating procedures and checklists current, raise data issues in the customer relationship management system or billing system, and keep folders structured and audit-ready.
• Collaboration: Work with Sales and Customer Success on purchase orders, renewals, and disputes; coordinate with Finance, Legal, Revenue Operations, and Product teams on pricing or usage-metering issues.

Requirements:

• 0–2 years of experience in billing, accounts receivable, or collections.
• Graduation required with a finance specialisation preferred.

Key Responsibilities:

• Billing and Invoicing: Ensure accurate monthly invoices for subscriptions and usage.
• Collections: Manage send reminders, follow-up calls/emails, and record promises to pay.
• Cash Application and Reconciliations: Manage daily settlements, apply receipts to the right invoice, and clear short payments.
• Taxes and Compliance: Create GST compliant invoices, manage e-invoicing, and verify TDS details.
• Usage and Partner Pass-Throughs: Collate monthly usage and match partner costs to customer billing.
• Reporting and Month-End Close: Prepare weekely reports and month-end schedules.
• Purchase Orders and Customer Portals: Track purchase order status and upload invoices.
• Customer Setup and Renewals: Maintain customer master data and prepare renewal pro-formas.
• Processes and Systems: Keep SOPs current and raise data issues.
• Collaboration: Coordinate with sales, success, finance, legal, revenue operations, and product teams.

Benefits:

• A competitive salary package.
• The opportunity to work with a dynamic team.

What We Offer:

Join our team as an Accounts & Billing Collections Associate. You will have the opportunity to develop your skills in billing and collections and contribute to the growth and success of our business.

About Us:

We are a company dedicated to providing excellent service to our customers. Our values include teamwork, professionalism, and innovation.