Senior Salesforce Service Cloud Architect
2 weeks ago
The ideal candidate will be responsible for leading the development and implementation of a best-in-class contact center solution using Salesforce Service Cloud. This role involves collaborating with internal and external teams to design, develop, and deliver complex technical solutions that enhance customer experience.
Key Responsibilities:
- Design and implement cloud-based CRM architectures
- Integrate multiple cloud and premise-based technologies with Salesforce.com/Force.com platform
- Develop advanced customizations utilizing Salesforce.com and Force.com platforms
- Collaborate with cross-functional teams to ensure alignment and coordination
Requirements:
- Minimum 7 years' experience working in a developer capacity on an enterprise CRM solution
- Minimum 5 years as a Salesforce Developer/Configurator within the Service Cloud
- Experience with Agile methodologies
- Bachelor's degree in relevant field or related experience
Preferred Qualifications:
- Salesforce Developer and Administration Certifications (current)
- Experience with Apex Classes, Apex Triggers, Java Script, Lightning Components, and API Integration
- Unique combination of business acumen and technical expertise
- Experience leading and mentoring junior resources
About Experian:
We are a global leader in information services, helping businesses and consumers make informed decisions through our data-driven solutions. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for innovation and customer success.
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