Customer Service Representative for Semi-Voice Process

4 weeks ago


Bengaluru, Karnataka, India Vlaunchu Full time

Job Opportunity: We are seeking a talented individual to fill the role of Customer Service Agent for our Semi-Voice International Process. This position is ideal for those with excellent communication skills and proficiency in English. You will be responsible for handling customer inquiries via telephone, email, and other channels, ensuring a positive and professional experience for our clients.

Key Responsibilities:

  • Respond promptly and professionally to incoming customer inquiries via telephone, email, or in-person.
  • Assist clients by demonstrating the use of products and programs and answering any questions they may have.
  • Participate in training opportunities provided by the organization or external entities to enhance skills.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Eligibility Criteria:

  • Minimum Qualification: Intermediate (12th Pass)
  • Good Communication Skills and Proficiency in English

Perks and Benefits:

  • Performance Bonus
  • Two-way Cab Facility
  • Provident Fund
  • Medical Benefits

Requirements:

  • Excellent Communication Skills
  • Proficiency in English
  • Customer Service Orientation
  • Ability to handle semi-voice process (email and call support)
  • Problem-Solving Skills

Additional Skills:

  • Basic Knowledge of Computers and Software Applications
  • Ability to Work in a Team Environment
  • Patience and Emotional Intelligence
  • Time Management Skills

About the Role: We are looking for talented individuals to join our team as Customer Service Agents for our Semi-Voice International Process. This role is ideal for those who have excellent communication skills and proficiency in English. You will be responsible for handling customer inquiries via telephone, email, and other channels, ensuring a positive and professional experience for our clients.

Primary Skills:

  • Excellent Communication Skills
  • Proficiency in English
  • Customer Service Orientation
  • Ability to handle semi-voice process (email and call support)
  • Problem-Solving Skills

Secondary Skills:

  • Basic Knowledge of Computers and Software Applications
  • Ability to Work in a Team Environment
  • Patience and Emotional Intelligence
  • Time Management Skills

Key Responsibilities:

  • Respond promptly and professionally to incoming customer inquiries via telephone, email, or in-person.
  • Assist clients by demonstrating the use of products and programs and answering any questions they may have.
  • Participate in training opportunities provided by the organization or external entities to enhance skills.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Eligibility Criteria:

  • Minimum Qualification: Intermediate (12th Pass)
  • Good Communication Skills and Proficiency in English

Perks and Benefits:

  • Performance Bonus
  • Two-way Cab Facility
  • Provident Fund
  • Medical Benefits


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