Application Support Specialist

3 days ago


Mumbai, Maharashtra, India Simple Logic IT Private Limited Full time

We Are Seeking Highly Motivated Application Support Specialists to Join Our Team at Simple Logic IT Private Limited

As a Technical Helpdesk Professional, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat.

You will diagnose and resolve basic application issues in a timely manner while ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries and provide technical assistance
  • Diagnose and resolve basic application problems
  • Document and track issues in the ticketing system
  • Evaluate complex problems and escalate them to Level 2 support teams
  • Follow up with customers to ensure issue resolution
  • Maintain accurate technical documentation and service catalog
  • Contribute to team meetings and knowledge sharing

Required Skills and Qualifications:

  • Basic knowledge of application support and troubleshooting
  • Familiarity with SQL and database queries
  • Experience with ticketing systems (Jira, ServiceNow)
  • Proficiency in remote desktop tools
  • Understanding of IT concepts and terminology

Support Responsibilities:

  • Incident Logging and Management
  • Basic Troubleshooting
  • Escalation Handling
  • Monitoring and Reporting
  • Customer Service
  • Service Desk Responsibilities
  • SLA Management
  • Audit Support and Remediation

If you have a passion for delivering excellent technical support and are eager to grow your career, please contact our HR representative Bharti Pawar to learn more about this exciting opportunity.



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