Collections Specialist

3 weeks ago

Vijayawada, Andhra Pradesh, India Paytm Full time
About Us:
Paytm is a leading digital payments and financial services company in India, driving consumers and merchants to its platform through various payment use cases. We provide consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, and Paytm Payments Bank Netbanking. To merchants, we offer acquiring devices like Soundbox, EDC, QR, and Payment Gateway, where payment aggregation is done through PPI and other banks' financial instruments. To enhance merchants' business, we offer commerce services through advertising and the Paytm Mini app store.

About the Team:
The Collections Team is responsible for liaising between creditors and consumers. They monitor accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the Role:
The Collection Team Lead will be responsible for meeting collection targets of assigned branches. They will need to meet targets for assigned products, follow legal guidelines for collection agencies and in-house collections, and ensure adherence to the Code of Conduct.

Key Responsibilities:
1. Achieve collection targets of the assigned branch.
2. Meet targets on assigned products for collections.
3. Ensure legal guidelines are compiled for the entire collection structure.
4. Ensure collection agencies and in-house collectors adhere to legal guidelines.
5. Continuously monitor collection agencies and in-house collectors to identify fraudulent practices and prevent losses.

Requirements:
1. At least 1 year of relevant experience in a Collections role.
2. Excellent communication and negotiation skills.
3. Strong relationship and leadership skills.
4. Working knowledge of computers.
5. Growth mindset and willingness to experiment and improve continuously.

Education:
Graduate in any specialization.

Why Join Us:
1. Collaborative output-driven program that brings cohesiveness across businesses through technology.
2. Improve average revenue per user by increasing cross-sell opportunities.
3. 360-degree feedback from peer teams on support of their goals.
4. Earned respect from peers and manager.

Compensation:
We believe in creating wealth for our employees. With 500 million+ registered users, 21 million+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers and merchants.

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