Elevate Your Career as an Escalation Resolution Manager

3 days ago

Vijayawada, Andhra Pradesh, India beBeeEscalation Full time ₹ 40,00,000 - ₹ 80,00,000

Key Job Summary:

We are seeking an Escalation Resolution Manager to manage and resolve escalated customer issues related to refunds, disputes, and other concerns.

Responsibilities:

  • Effectively manage and resolve escalated customer cases in a professional and timely manner.
  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to company policies and procedures.

Communication and Customer Interaction:

  • Communicate with customers in a clear and empathetic manner to understand their concerns and provide timely updates on case resolutions.

Collaboration and Teamwork:

  • Work closely with cross-functional teams, including customer support, sales, and operations to gather information and expedite case resolution.

Documentation and Reporting:

  • Maintain accurate records of escalated cases, actions taken, and resolutions achieved.
  • Generate regular reports on escalation trends and suggest improvements to prevent future issues.

Requirements:

  • Excellent communication and problem-solving skills.
  • Strong analytical and critical thinking abilities.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in using CRM software and customer support tools.

Benefits:

  • Opportunity to work in a dynamic and growing company.
  • Competitive compensation package.
  • Opportunities for career growth and development.

Note:

  • Must be able to maintain confidentiality and handle sensitive customer information.
  • Must be able to work in a team-oriented environment and collaborate with others to achieve goals.

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