AI Engineering Specialist

2 days ago

Vadodara, Gujarat, India beBeeAutomation Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title

We are seeking an experienced ServiceNow AI Engineer to support the implementation of AI Agents at healthcare payer clients.

This role requires expertise in the ServiceNow platform, AI Agent Studio, and integration of AI/ML models with enterprise workflows.

  • Member Services and Experience: Develop AI agents to handle member enrollment inquiries, benefit explanations, and 24/7 support for common questions about coverage and claims status.
  • Claims Processing Automation: Create AI agents to automate claims processing, claims routing, exception handling, and prior authorization workflows.
  • Provider Network Management: Streamline provider onboarding, credentialing workflows, and contract management using AI agents.
  • Regulatory Compliance and Reporting: Utilize AI agents to provide real-time visibility into core system issues, security, and compliance risks.
  • Case Management and Escalation: Implement AI agents that can triage complex member issues, automatically escalate cases based on severity, and coordinate cross-functional responses for appeals, grievances, and medical management cases.
  • IT Service Management: Manage internal IT requests from employees, manage system integrations, and provide automated incident response for critical payer systems and applications using AI agents.

Key responsibilities include:

  • Configure and customize ServiceNow AI Agents using AI Agent Studio.
  • Develop workflows, subflows, and process automation within ITSM, CSM, HRSD, and SecOps modules.
  • Integrate ServiceNow AI Agents with external systems using Integration Hub, APIs, and Workflow Data Fabric.
  • Enable AI Agents to call external tools and interact with LLMs, databases, or third-party AI models.
  • Write and optimize JavaScript and ServiceNow scripts to extend AI Agent functionality.
  • Leverage RaptorDB Pro for high-performance data processing.
  • Utilize AI Control Tower and AI Agent Orchestrator for multi-agent coordination, guardrails, and governance.
  • Monitor performance using ServiceNow analytics and ensure compliance with organizational and regulatory policies.

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