Senior Automation Specialist

2 weeks ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

About the Role

The ideal candidate will lead and manage a small team of automation specialists responsible for end-to-end support operations management of retail categories in various Amazon international marketplaces. The job involves creating annual plans and strategies for execution, ensuring operational rigor, designing business impact processes, and identifying automation possibilities that drive process efficiency.

Key Responsibilities

  • Define and drive functional/business goals
  • Build a data-oriented culture, adoption of technology solutions, and process improvement projects to achieve business goals
  • Manage stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
  • Design and develop strong relationships with senior stakeholders in the Retail business
  • Ensure quality standards for interviewing and hiring employees at all levels of the organization

Requirements

  • 5+ years of work experience with at least 1+ year of experience managing people
  • Background in quantitative decision making, ability to drive business metrics, automate operational tasks, thereby driving process excellence and adoption of different tools and resources
  • Managed critical support functions and processes, with end-to-end business responsibility
  • Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams
  • Proven expertise and ability to develop processes and procedures which will enhance the overall efficiency with a bias towards automation in all operational tasks
  • Experience in supporting systems build using Java, SQL
  • 1+ experience in SQL and Python scripting
  • Experience with mid-size relational databases essential

Preferred Qualifications

  • Bachelor Degree, Certification in process excellence (PMI, Lean, Six Sigma)
  • Exposure to working with technology teams and solving operational issues using technology (if required only)
  • Willingness to work across shifts during peak period
  • Demonstrated technical leadership and ability to drive projects and ensure closure within stipulated timelines


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